Which of the following subject lines for an e-mail or memo would be most effective?

1.
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Which of the following statements about e-mail use in the workplace is most accurate?
- A.
  Memos and letters are still the prevalent forms of communication in today’s workplace.
- B.
  E-mail is the communication channel of choice in North America, but written letters and memos still dominate abroad.
- C.
  Because e-mail is so informal, it is used only for internal communication.
- D.
  The growing demand for information in the workplace has led to an increase of e-mail use.
2.
As Stacy begins her business career, she can expect to find herself writing more __________ than other types of messages.
- A.
  Letters
- B.
  Memos
- C.
  Reports
- D.
  E-mail messages
3.
Hal has had a disagreement with a colleague over how to introduce the company's new product. What is the best communication channel for discussing this disagreement?
- A.
  Letter
- B.
  E-mail message
- C.
  Memo
- D.
  Face-to-face meeting
4.
Matthew has discovered a production problem that will cause this month's shipments to be a few days late. Because his Asian customers will need to know about this problem right away, Matthew should
- A.
  Write a letter.
- B.
  Send a memo.
- C.
  Send an e-mail message
- D.
  Write a report
5.
What is the best advice for organizing routine e-mail messages?
- A.
  Break the message into short paragraphs to make it easier to read.
- B.
  Start each paragraph with the details; place the main point at the end so that it’s the last thing your reader sees.
- C.
  Start the message with something conversational and friendly before getting to the main point.
- D.
  All of these.
6.
Justin has discovered a production problem that will cause this month's shipments to be a few days late. Since his European customers will need to know about this problem right away, Justin should
- A.
  Write a letter.
- B.
  Send a memo.
- C.
  Send an e-mail message.
- D.
  Write a report.
7.
In e-mail messages and memos, a comment such as If you agree we should begin this new project, just give me a call by Friday, is useful in
- A.
  Adapting the message to the reader.
- B.
  
  Planning for feedback.
- C.
  Anticipating the audience’s questions.
- D.
  Revising for clarity.
8.
The subject line of e-mail messages and memos should
- A.
  Be a complete sentence.
- B.
  End with a period.
- C.
  Summarize the central idea.
- D.
  Explain the main idea.
9.
The least effective subject line for an e-mail message or a memo is
- A.
  Request for Travel Funds
- B.
  Budget Meeting Scheduled for September 12
- C.
  New Employee Orientation Session
- D.
  Announcement
10.
An effective subject line for an e-mail message is
- A.
  Hello
- B.
  Important!
- C.
  Board to Vote on Annual Budget
- D.
  Monday’s Sales Presentation
11.
An effective subject line for e-mail messages and memos is
- A.
  Changes in Vacation Schedule
- B.
  Reduction in Benefits
- C.
  Meeting Planned
- D.
  The Sales Department Will Conduct a Seminar for All Its Distributors on Monday, May 3, at 8 a.m.
12.
The BEST subject line for an e-mail message is
- A.
  New Process for Requesting Temporary Help
- B.
  Change in Procedures
- C.
  New Procedure to Be Followed Soon
- D.
  Temporary Help
13.
A subject line for e-mail messages and memos
- A.
  Is optional.
- B.
  Must use a complete sentence.
- C.
  Should summarize the main idea.
- D.
  All of the above.
14.
Which of the following is the most effective opening for a routine e-mail message?
- A.
  I am writing this message to let you know about our next department meeting.
- B.
  Our next department meeting will be held on Wednesday, May 5, at 2 p.m.
- C.
  We have a lot of issues to discuss at our next department meeting.
- D.
  Hope your day is going well so far!
15.
Which of the following is the most effective closing statement for an e-mail message?
- A.
  Thank you for your cooperation.
- B.
  Please review the proposed procedure before May 1 so that we may announce it May 30.
- C.
  
  If you have any questions, please do not hesitate to call.
- D.
  I look forward to hearing from you soon.
16.
Which statement BEST describes e-mail messages?
- A.
  E-mail is appropriate for delivering sensitive messages.
- B.
  Less care needs to be taken with the wording of e-mail messages since they are certain to remain private.
- C.
  E-mail messages do not require a subject line.
- D.
  E-mail messages should be considered permanent.
17.
Tanisha will be starting a new job where she will be using e-mail frequently to communicate with others. What is the best advice to give her?
- A.
  Consider composing important messages offline.
- B.
  If a message will discuss more than one topic, leave the subject line blank.
- C.
  Use emoticons, such as happy faces, to express feelings in e-mail messages.
- D.
  All of the above are good tips for e-mail users.
18.
Which of the following statements DOES NOT accurately describe e-mail messages?
- A.
  Messages may be transmitted almost instantly to anywhere in the world.
- B.
  The advantages of using e-mail far outweigh the disadvantages.
- C.
  Since users do not need to be concerned with stylistic and grammatical considerations, e-mail messages are much easier and quicker to prepare than ordinary memos.
- D.
  An electronic address book should be used to send e-mail messages.
19.
Employees writing e-mail messages at work
- A.
  Should automatically return the sender’s message when replying.
- B.
  Should cut and paste relevant parts of a message when responding.
- C.
  May send personal messages on company computers if the messages are short.
- D.
  Should feel free to forward messages to other interested parties.
20.
Which of the following is considered appropriate netiquette when sending e-mail messages?
- A.
  Write important messages in all capital letters to emphasize them.
- B.
  Never send attachments because they often carry viruses.
- C.
  Consider using identifying labels in your subject lines.
- D.
  All of the above are appropriate netiquette guidelines.
21.
Which of the following is the WORST advice for e-mail users?
- A.
  Make sure the most significant information will show on the first screen of an e-mail message.
- B.
  Use humour frequently to make your messages enjoyable to read.
- C.
  Make e-mail messages as concise as possible.
- D.
  Remember that e-mail messages you send at work represent you and your employer.
22.
Internal messages that typically flow downward in an organization and convey information about daily operations are
- A.
  Procedure and information e-mail messages or memos.
- B.
  Claim adjustment e-mail messages or memos.
- C.
  Confirmation e-mail messages or memos.
- D.
  Request and reply e-mail messages or memos.
23.
Which of the following messages would not be sent in a procedure or information e-mail or memo?
- A.
  A message about the upcoming company picnic
- B.
  A message stating the specific holidays employees will have off
- C.
  A message confirming responsibilities of individual members of the budget committee
- D.
  A message stating the guidelines to be followed when using e-mail
24.
An effective opening for a request e-mail or memo is
- A.
  Please send me your answers to the following questions by December 15.
- B.
  Thank you in advance for answering the following questions.
- C.
  Here are the answers to the questions you had about our new line of computer furniture.
- D.
  Please answer the following questions about your new line of computer furniture.
25.
A direct e-mail or memo that requests information should
- A.
  Avoid using a polite command in the opening paragraph.
- B.
  
  Open with the most important question.
- C.
  Not restate the information that is in the subject line.
- D.
  Buffer the main idea from the reader.

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Which of the following subject lines for an e-mail or memo would be most effective?

What is the best advice when preparing a memo as an email attachment quizlet?

What is the most effective strategy for controlling your e

What is the best advice for organizing e

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