List three basic steps of communication.
Words, drawings, and pictures
Why is feedback in important part of communication?
The receiver knows that you understand what the resident is asking or expressing
With whom must nursing assistance be able to communicate?
Which three things are needed for communication to take place?
Sender, receiver and feedback
The three-step process of communication occurs?
Which of the following is an example of non-verbal communication?
Pointing to a glass of water
Verbal communication includes?
Types of nonverbal communication includes?
Different groups of people with varied backgrounds living together in the world
Learned behaviors that are practiced by a group of people that are passed on
What are four ways that people communicate nonverbally that are shaped by culture?
Body language, touch, written, pictures
What are some things that nursing assistance can do to improve awareness of their residents cultures and needs?
Eye contact, speak slowly and clearly, do not shout, whisper or mumble, A Low and pleasant tone
A type of terminology that may not be understood by residence or their families: NA’s should speak in simple, every day words
Types of questions that should be asked because they elicit more than a yes or no answer
Phrases used over and over again that do not really mean anything?
This type of language, along with gestures and facial expressions, is part of nonverbal communication: NA’s should be aware of this when speaking
Being this way and taking Time to listen when residents are difficult to understand helps promote better communication
NA’s cannot offer opinions or give this because it’s not within their scope of practice
Asking this should be avoided when residents make statements because it often makes people feel defensive
Along with profanity these types of words and expressions should not be used by NA’s
One way for a nursing assistant to be A good listener is to
Re-state the message in the nurses assistance own words
Active listening involves
Focusing on the sender and giving feedback
Which of the following statements reflects a way for a nursing assistant to have positive relationships with residents
The NA should be empathetic and try to understand what residents are going through
Four examples of observation using what sense
Smell, sight, hearing and touch
When giving information about a resident to other members of the care team, a nursing assistant should ______________
Make sure that she respects the residents right to privacy
One health professional who is able to give a residence family and friends information about any new diagnosis is a?
Which of the following is true of oral reports?
Nursing assistance should use facts when making oral reports
Which of the following should be reported to the nurse immediately?
What is the best way for a nursing assistant to remember important details for an oral report?
Write notes and use them for his report
Large amounts of time that a nursing assistant spends with residence will show her to________
Notice things about residents that other Care teams may not notice
Which of the following statements is true of a residence medical chart?
A medical chart is the legal record of a residents care
How do you residents signal staff that they need assistance?
Using the signal light or call light
When is it acceptable for nursing assistant to ignore a call light?
Call lights should be placed?
Within reach of the residents stronger hand
To best communicate with the resident who has a hearing impairment, the nurse assistant should?
Use short sentences and simple words
If a resident is difficult to understand the NA should?
Ask the resident to repeat what he said, and then tell the resident what the NA thinks she heard
Hearing aids should be cleaned?
The ability to see objects in the distance better than objects nearby is?
Which of the following would be the best way for a nursing assistant to orient A resident who is visually impaired to step in a room?
There is a step at 12 o’clock
When entering the room of a resident who is visually impaired the nursing assistant should?
Knock on the door and then identify herself
When helping a resident who is visually impaired walk, the nursing assistant should?
Walk slightly in front of the resident
Cerebral vascular accident CVA
Occurs when blood supply is blocked or a vest or leaks or ruptures with in the brain
Inappropriate or unprovoked emotional responses
Trouble communicating thoughts through speech or writing
Weakness on one side of the body
Paralysis on one side of the body
Difficulty understanding spoken or written words
Keep questions and directions_________
Ask questions that could be answered with a ________ or ______
Referring to the side of the residence body with weakness or paralysis as the “_______________ or __________ side
Use gestures, pointing, and _____________ boards to Aide Communication
Both verbal and ______________ Communication can express a positive attitude.