Scientific & Administrative Management The first of the historical perspectives is the classical viewpoint, which emphasized finding ways to manage work more efficiently. It had two branches: (1) Scientific management emphasized the scientific study of work methods to improve productivity by individual workers. It was pioneered by Frederick W. Taylor, who offered four principles of science that could be applied to management, and by Frank and Lillian Gilbreth, who refined motion studies that broke job tasks into physical motions. (2) Administrative management was concerned with managing the total organization. Among its pioneers were Henri Fayol, who identified the major functions of management (planning, organizing, leading, controlling), and Max Weber who identified five positive bureaucratic features in a well-performing organization. The classical viewpoint showed that work activity was amenable to a rational approach, but it has been criticized as being too mechanistic, viewing humans as cogs in a machine. Show
Maslows hierarchy of human needs proposed that all people are motivated by physiological, love, esteem, self-actualization, and ______ needs. Which of the following are management perspectives that typically considered and organization to be a closed system? Management science perspective Human relations movement Contingency viewpoint Classical Management Viewpoint Management science perspective Classical Management Viewpoint True or False: Managers with a system viewpoint can look at their organization both as collection of subsystems and a part of a larger environment Which of the following would be considered characteristics of Theory Y workers Accepting responsibility Capable of self direction Resistant to change Lacking ambition Imaginative and creative Accepting responsibility Capable of self direction Imaginative and creative Administrative management is concerned with managing ______. Company assets External vendors The total organization Individual workers Which of the following are components of TQM? (Total Quality Management) Pay employees competitive wages Use accurate standards to identify and eliminate problems Get every employee involved Make continuous improvement a priority Listen to and lean from customers Use accurate standards to identify and eliminate problems Get every employee involved Make continuous improvement a priority Listen to and lean from customers A supervisor who considers her employees to be irresponsible and wanting to be led rather than leading the group would be characterized as a ______ Manager Theory X - a pessimistic and negative view of workers, much like the view represented in the sample The classical viewpoint of management emphasized ways to ______. Manage the total organization Better human relations to increase productivity Improve the productivity of individual workers Manage work more efficiently Manage work more efficiently Management science focuses on the use of ________ to aid in problem solving and decision making Identify the two theorists who contributed to the human relations movements Elton Mayo Abraham Maslow Mary Parker Follet Douglas McGregor Abraham Maslow Douglas McGregor According to the ______ viewpoint, a manager's approach should vary according to the individual and the environmental situation Classical Contingency Which of the following employees is demonstrating the use of quantitative management Bonita is in charge of organizing the photo shoot for the public relations campaign Norris works as a nurse in the emergency room of the local hospital Conrad is in the midst of contract negotiations with the labor union Tanzer is creating a formal analysis based on the most recent demographic statistics Tanzer is creating a formal analysis based on the most recent demographic statistics Bringing rationality to the decision-making process is a major aim of which of which type of management Evidence-based management Behavioral management Operations management Scientific management Evidence-based management A(n) ______ is a set of interrelated parts that operate together to achieve a common purpose Quality Control Quality Assurance System What are the two branches of the classical viewpoint of management Administrative Management Behavioral Viewpoint Contingency Viewpoint Systems Viewpoint Scientific Management Administrative Management Scientific Management The quality management concept includes which of the three following concepts Quality Realization Total Quality Management Quality Assurance Quality Importation Quality Control Quality Assurance Total Quality Management Quality Control Kendrick believes that it is important to understand the human behavior behind his employee's actions because this allows him to motivate the employees toward getting the job done. For example, when one worker decides to take a break from the job, do others follow suit or do the others work harder? Which managerial viewpoint does Kendrick Possess? Classical Administrative Behavioral Scientific Which management viewpoint asks the question, "what method is the best to use under these particular circumstances?" Classical Bureaucracy Administrative Behavioral Contingency Which of the following are branches of quantitative management? Administrative Management Behavioral Science Operations Management Management Science Operations Management Management Science Maslow and McGregor focused on the study of _____ as it relates to increasing worker productivity Mathematics Human Relations Behaviorism Psychological thought Which disciplines are included in the behavioral science approach Sociology Anthropology Physics Economics Accounting Psychology Psychology Economics Anthropology Sociology Taylor based his management system on motion studies. In these studies, he broke down each worker's job based on ____. The wages each worker earned for doing the same job The amount of time workers wasted moving from one area to another to complete a job The basic physical motions of the job The length of time it took to complete a job The basic physical motions of the job The classical viewpoint of management emphasized ways to _______. Improve the productivity of individual workers Manage the total organization Better human relations to increase productivity Manage work more efficiently Manage work more efficiently A manager who has a systems viewpoint would likely regard his/her organization as a collection of interrelated parts that function together in order to achieve a common purpose Contingency Systems Which of the following would be considered characteristics of Theory Y workers Accepting of responsibility Lacking ambition Resistant to change Capable of self-directions Imaginative and creative Accepting of responsibility Capable of self-directions Imaginative and creative Operations management focuses on _____. The study of human behavior in workplaces Managing the production and delivery of an organization's products or services more efficiently Scientific research for developing theories about human behavior that can be used to provide practical tools for managers Using mathematics to aid in problem solving and decision making Managing the production and delivery of an organization's products or services more efficiently Michael disagreed with his boss about adopting a new vacation policy. Michael believed that the old policy had always worked and there was no need to change it. His boss, however, felt that at least half of the employees were losing earned vacation days because of the company buy-out. Michael's boss seems to be more rational about this situation. Which type of management is he displaying? Systems viewpoint Quality Assurance Evidence-based Quality control Which individuals pioneered Administrative Management theory? Frank Gilberth Max Weber Henri Fayol Lillian Gabreth Frederick W. Taylor What is the basic premise of the classical viewpoint of management It is important to pick the right person for the task Implement formal rules and procedures Organizations should be operated as communities People are rational Administrative management is concerned with managing ______. Individual workers External vendors The total organization Company assets Which of the following viewpoints are aspects of the contemporary perspective of management Contingency Systems Quantitative Classical Quality management Behavioral Contingency Systems Quality management Today, we associate the word bureaucracy with inflexibility. But to Max Weber, Bureaucracy was equated to ______. Impersonality Aristocracy Science Logic Within the systems perspective, which of the following are considered parts of a system? Modifying Behavior Transformation Processes Zero Defects Outputs Inputs Feedback Transformation Processes Outputs Inputs Feedback Quality _______ focuses on the performance of workers, urging employees to strive for "zero defects' in the production of goods and services The various parts that make up a complete system are commonly known as _______ the field of industrial psychology is base don Hugo Munsterberg's theories and is the study of _______-_______ in the workplace. According to Max Weber, a better performing organization should have which one of the following bureaucratic features? A clear division of labor Flexible rules Continuous improvement Harmony between subordinates and workers A learning orientation A clear division of labor In which ways did Munsterberg suggest that psychologists could contribute to industry? Provide therapy and counseling to employees in order to make them happier workers Study jobs and determine which people are best suited for specific jobs Devise mangement strategies to influence employees to follow management's interest Identify the psychological conditions under which employees do their best work Study jobs and determine which people are best suited for specific jobs Devise management strategies to influence employees to follow management's interest Identify the psychological conditions under which employees do their best work What process would a company implement if it used Mary Parker Follett's concept of integration It would reduce costs and eliminate unnecessary labor by grouping efficiencies within the company together It would resolve conflicts by having managers and workers talk over differences and find solutions to satisfy both parties It would study the individual talents of workers to find the best person suited to do the job It would provide a clear division of labor to support individual management decisions It would resolve conflicts by having managers and workers talk over differences and find solutions to satisfy both parties In terms of the systems viewpoint, ______ is information about the reaction of the environment to the outputs that affects the inputs Which of the following disciplines would be used in strategic management to attempt to understand how organizations, with their relatively simple structures, adapt to their environments Behavioral Science Contingency Viewpoint Complexity theory Classical management Based on a systems viewpoint, the academic departments at a university such as health science, finance, and journalism are examples of ______ Outputs Organizations Inputs Subsystems While the studies were found to have some flaws, which of the following situations demonstrate the Hawthorne effect? Connore prefers to work on individual projects rather than group projects Trina finds it easier to do a job after receiving training from one of her co-workers When Jeremy first started his job, his manager never said anything to him about his work. As a result, Jeremy stopped trying to do a good job. When Jeremy first started his job, his manager never said anything to him about his work. As a result, Jeremy stopped trying to do a good job. Which of the following are management perspectives that typically considered an organization to be a closed system? Human relations movement Classical management viewpoint Management science perspective Contingency viewpoint Classical management viewpoint Management science perspective q Which of the following is not a step in Frederick W. Taylor's four-principle approach to scientific management Scientifically study each part of the task Select workers with the right abilities for the task Give workers the training and incentives to do the task with the proper work methods Use scientific principles to plan the work methods and ease the way for workers to do their jobs Identify the psychological conditions under which employees do their best work Identify the psychological conditions under which employees do their best work The original focus of the Hawthorne studies was the ______. effects of res periods on worker productivity Effect of lighting levels on worker productivity Relationships between wage levels and employee performance Relationships between increased attention and worker performance Effect of lighting levels on worker productivity All of the following are part of W. Edward Deming's philosophy of "good management" Constancy of purpose Statistical measurement Fitness for use Stressign teamwork Reduction of variations in production processes The classical, behavioral, and quantitative viewpoints fall under the ______ perspective of management Political Contemporary Analytical Historical Which of the following is not one of the five positive bureaucratic feature according Max Weber Clear division of labor Well-defined hierarchy of authority Use of scientific principles Careers based on merit Formal rules and procedures Use of scientific principles Along with Frederick Taylor, Frank and Lillian Gilbreth pioneered the _____ theory. Administrative management Human relations movement Evidence-based management Scientific management Henri Fayol is credited with being the first person to ______ management behavior Replace Systemize Investigate Discourage When Joseph Juran referred to the idea of "fitness for use" he was considering how a product would ______. Work into the existing production line Be located on a store shelf Satisfy a customer's real needs Compete in the marketplace Satisfy a customer's real needs Kelly told the human resource manager that she wanted to make sure and select the workers with the right abilities for the tasks to compete the assembly line operation. She knew that with the proper training, these workers would have an easier time completing the task which management theory is kelly relying on? Operations Scientific Behavioral Systems ______ was called the "father of industrial psychology" due to his revolutionary ideas on studying human behavior in workplaces Henri Fayol Hugo Munsterberg Frederick W. Taylor Max Weber Frank Gilbreth What did Taylor believe the four principles of science would lead to? Workers would be happier The hiring process would be streamlined Productivity would be increased More workers would quit Productivity would be increased Which of the following are management perspectives that typically considered an organization to be a closed system? Contingency Viewpoint Management science perspective Classical management viewpoint Human relations movements Management science perspective Classical management viewpoint What does the classical management viewpoint emphasized?The classical management theory emphasizes employees' physical needs over job satisfaction or social needs. This theory holds that these physical needs can be met through income and monetary incentives and uses the opportunity for wage increases to motivate employees.
Which of the following management approach that emphasized ways to manage work more efficiently?The Correct Answer for the given question is Option A) classical. The classical management approach is one that emphasizes ways to manage work more efficiently.
What are the two branches of classical viewpoint of management?The classical management perspective had two major branches: scientific management and administrative management.
What are the three viewpoints of the contemporary perspective of management?Contemporary. The contemporary perspective also includes three viewpoints-systems, contingency, and quality management.
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The classical viewpoint of management emphasized ways to manage work more efficiently
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