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Terms in this set (200)Which of the following statements about Facebook is true? a) Facebook's use as a research tool is limited to secondary research. e) It is especially useful for conducting surveys. T/F Researchers use area sampling when no master source list of a population is available. True The ________ statement of a business report provides a clear description of the situation that created the need for the report. a) salutation e) problem Which of the following is a source of primary research? a) an encyclopedia d) an interview T/F Quantitative researchers use research tools that generate verbal data. False T/F LinkedIn focuses more on social connections than on professional connections. False Carmen identifies each member of the group she wants to sample and records their identifications on a list. She cuts the list into strips, each with a single identification, and puts them into a basket. She then closes her eyes and draws strips of paper from the basket until she has the number of strips she wants. Carmen is using ________ sampling. a) stratified random e) simple random Which of the following falls under the "organize the material" step of collaborative writing projects? a) The group needs to develop a coherent, shared sense of the report's intended readers and their needs. d) Group participants must base the report's structure on the time, place, quantity, factor, or other relationships in the data. T/F The decimal outlining method uses Roman numerals to show the major sections of a business report.
False Which of the following primarily measures a person's experience when interacting with a product? a) a metasearch tool d) usability testing Which of the following falls under the "interpret the information" step of collaborative writing projects? a) The group needs to develop a coherent, shared sense of the report's intended readers and their needs. b) The group as a whole should look at the facts to identify their significance. Estela visits a website to collect information for her report. Estela is conducting ________ research. secondary A metasearch engine allows you to: a) narrow your search much like the Boolean
operator NOT. c) search websites using more than one search engine Using present-time viewpoint requires that all: a) verbs used be in the past tense. b) information other than the current information be presented in its proper place in the past or future Which of the following transitions is dissimilar from the others in terms of the type of transition it makes? a) on the contrary e) also T/F To conduct an experiment, you systematically manipulate one factor of a problem while holding all the others constant. True The difference between before-after and controlled before-after experimental design is that the: a) before-after design is meant specifically for primary research. c) controlled before-after design involves not one group, but two Which of the following would you do while conducting secondary research? a) read a journal article a) read a journal article In the absence of any information establishing Mr. Simon Chavez as a good credit risk, you conclude he is a poor risk and turn down his application for a store credit card. Which fallacy is most likely to undermine the validity of your decision? a) illogical cause-effect conclusions c) acceptance of lack of evidence as proof to the contrary Which of the following is the most appropriate problem statement for a business report on a decline in sales? a) What is the reason for the decline of company
sales? d) Sales have declined 10 percent since the last fiscal year. Wikipedia is usually NOT used as a main resource for research because it a)
utilizes electronic personal agents. d) is written by and maintained by volunteers. T/F For best results, all members of a report-writing group should be assigned the task of editing the final draft. False T/F Maintaining objectivity is an important part of achieving credibility. True Which of the following statements about RSS feeds is true? a) They send new content to the RSS readers of subscribers. a) They send new content to the RSS readers of subscribers. Which of the following is true of treating research participants ethically? a) People do not have the right to discontinue their participation
once they begin a research study. b) Participants in a research study have the right to informed consent. If you were evaluating a website according to the structure criteria, which of the following questions would you be attempting to answer? a) When was the information posted? d) How is the site organized? T/FThe data associated with participants in a study should always be anonymous. False Which of the following organization patterns is best suited for creating an outline of a report regarding the progress of a company merger? a) the quantity-based pattern e) the time-based pattern T/F Common factors that need to be investigated for reports include subtopics of the overall topic and possible causes of a problem. True Which of the following is a characteristic feature of an online library catalog? a) It is the best source for primary research. d) It enables you to search the material in several ways. To do a good job of searching periodicals at your library, you should use: a) web-based, industry-specific reference materials such as 'BizMiner' c) an online database such as 'LexisNexis' Which of the following is a defining characteristic of qualitative researchers? a) They use research tools that primarily generate verbal data. a) They use research tools that primarily generate verbal data. T/F Search tools that allow users to run a search simultaneously with several individual search engines are called metasearch tools. True T/F A well-structured outline for a report clearly indicates the hierarchy of the information in the report. True In the course of writing a business report, once you've defined the problem and identified your purpose, the immediate next step is to: a) analyze the available information. d) determine what factors you need to investigate
The Boolean operator NOT is primarily used to: a) expand a search. d) eliminate citations with a particular term Garrett conducts a study of a company that shows that employees who work more than eight hours a day are paid more than their coworkers. This leads Garrett to believe that working longer hours results in higher pay rates. However, re-analysis of the data from the study shows that the employees working longer hours have salaried jobs and are paid the same rate no matter how many hours they work. Their higher pay rate is a result of their increased responsibilities. Which of the following errors in interpretation is illustrated by Garrett's initial conclusion? a) coloring interpretations to make them appear interesting d) drawing an illogical cause-effect conclusion What is the advantage of RSS feeds? a) They enable readers to access useful data without using a feed reader. c) They keep users up-to-date on the Internet information they're interested in. Which of the following is an advantage of using Boolean logic? a) It helps to get relevant Internet-based information. a) It helps to get relevant Internet-based information. Which of the following is most likely to be true about collaborative writing projects? a) Dividing the work will increase the time needed for the project. c) The combined talents of the members in a group are likely to produce a better document than any one of the members could produce alone. If the information you have collected has some relation to geographic location, you should typically use a ________ pattern of organization. a) quality-based e) place-based The decimal outlining system uses ________ to show the major sections in a report. a) Greek letters b) whole numbers Which of the following headings, taken from the same report, violates parallelism of construction? a) A Decrease in Waste b) Production Cost Is Increasing Which of the following is true about problem statements? a) Problem statements should be written using an infinitive phrase. e) Problem statements are generally written as descriptive statements. During the report-writing process, to minimize errors while interpreting your information you should: a) make the facts more exciting than they actually are.
b) refrain from interpreting a lack of evidence as proof to the contrary T/F Secondary research produces new information through the use of surveys. False Which of the following is an appropriate practice for improving your interpretation of findings? a) accepting without question information from groups that advocate a position b) using research to determine whether a cause-effect relationship is likely Which of the following statements about searching online is true? a) Wikipedia is one of the best search engines available. d) Not all documents published online are indexed. T/F Headings should be highly detailed. False T/F Problem statements are generally written in the form of a question or infinitive phrase. False Which of the following statements about letter reports is correct? a) Letter reports written in the indirect order begin with the main finding or recommendation. e) Letter reports generally use personal pronouns such as 'I, we,' and 'you.' Which of the following best describes the purpose of coherence helpers? a) They
allow the writer to present the report in a personal, informal manner of communication. d) They enable the reader to understand each section's importance relative to the report's overall goal. Which of the following is true of short reports? a) Short reports are likely to use only the third person rather than personal pronouns. c) Short reports, such as inventory reports, do not require introductory material. Which of the following statements is true of short reports? a) Short reports have long lives and are more likely to be
kept on file for longer periods of time. e) Short reports generally use a personal style of writing because of their relatively routine nature. Which of the following information is not included on the title page of a report? a) the writer's name c) a subject line Which of the following differentiates short reports from long reports? a) Short reports are more likely to be written in the direct order. a) Short reports are more likely to be written in the direct order. T/F Since readers of the shorter, informal reports are not likely to understand their context and purpose, the reports require substantial introductory material. False Which of the following is true of routine operational reports? a) Routine operational
reports are generally longer than problem-solving reports. d) Routine operational reports constitute the majority of the reports written within companies. T/F Unlike other reports, the short report does not use graphics, an appendix, or a bibliography. False In which of the following situations would it be prudent to conduct a feasibility study? a) when asked to determine if the company should change its
workweek to a new schedule a) when asked to determine if the company should change its workweek to a new schedule Which of the following reports is the best example of an unsolicited problem-solving report? a) a report appraising the performance of a subordinate e) a report recommending a change in policy or procedure Which of the following is true about letter reports? a) Letter reports are used primarily to present information to people inside an organization. d) Letter reports are usually not more than three to four pages in length. T/F As the need for formality and extensive content decreases, the makeup of the report changes. True Keith is writing a long, formal report on market response to his company's newest product. However, he had only enough time to conduct and analyze the results of an email survey, rather than the focus groups he thinks would have yielded more in-depth and accurate information. This constraint on time is a ________ that Keith should explain in his report so his readers know how to evaluate his information. a) limitation a) limitation If your report uses published sources, you should include: a) a summary. c) a bibliography A report's form and contents should be based on ________ to meet the reader's needs. a) the writer's knowledge and skill level b) its formality and length T/F Coming after the prefatory pages, the first section of a long, formal report is the introduction. True Which of the following statements about the introduction of a long, formal report is true? a) It is usually prepared for a small number of readers. d) Whatever will help prepare readers to receive the report is an appropriate inclusion. T/F Problem-solving reports are true persuasive messages. False Which of the following statements about feasibility studies is true? a) They
always used the indirect order. d) They may stop short of making a recommendation. Which of the following is true of problem-solving reports? a)
They are written regularly about routine operations. c) Internal problem-solving reports are usually assigned to employees. T/F A report written in the direct order presents the supporting information before stating its main conclusion or recommendation. False T/F All short reports in business analyze information and make recommendations. False Which of the following is the most appropriate opening for a letter of transmittal? a) On January 3, you gave me the task of studying the effects of water pollution. d) This environmental impact report was compiled in response to your request on January 14. T/F All feasibility studies must end with a recommendation. False Which type of short report is used primarily to present information to people outside the organization? a) letter reports a) letter reports Dina and Ephraim have been working on a project for work. Every so often, they provide their boss with a report that explains what tasks they have completed, any issues they have encountered, and a summary of what they plan to accomplish in the future. The reports Dina and Ephraim and submitting are ________ reports. a)
problem-solving e) progress Which of the following contains only the report's title and is included solely to give the report a more formal appearance? a) letter of transmittal c) title fly T/F Because email and memos are primarily communication between people who do not know each other, they are usually formal. False Short reports differ from long reports in that short reports: a) tend to use a more impersonal style of writing. d) have less need for introductory material Why do short reports require only a few coherence helpers? a) Short reports are mostly used to solve complex business
problems. d) The readers of short reports do not need detailed reminders or previews of information in the report Which of the following statements about letter reports is true? a) Direct-order letter reports generally avoid using personal pronouns. d) Indirect-order letter reports tend not to use a subject line. T/F The boundaries of the investigation you undertook as part of your report are referred to as the facts of authorization. False When using standardized forms for periodic reports, a template merge document a) depends on your input to fill in the variables as well as the standard parts of the document. c) prompts you for the variables first, incorporating them into the primary document later. T/F In the context of the levels of report formality, below the short report form is a form that presents the information as a letter report. True Which of the following is an appropriate ending for a transmittal message in a report? a) If you had given me more time, I could've submitted a better report. d) Once you decide how to proceed, I would be happy to help implement the chosen solution. Information about when, how, and by whom the report was authorized, referred to as the ________, may be included in the introduction. a) purpose statement e) facts of authorization T/F Since letters are written using the personal style of communication, they should use the direct order. False Which of the following is true of progress reports? a) They are always intended for internal audiences. e) They follow no set form. Ovsanna is the advertising manager at her company. She has noticed that Gerard, one of her employees, regularly arrives late to work and doesn't turn work in on time. She has talked to him about it, but he has not made any progress. Ovsanna believes it is time to speak with her superiors about firing Gerard. To do this, she will most likely write a ________ report. a) routine operational e) problem-solving T/F The first two pages of a long, formal report contain identification information. True The difference between a title fly and a title page is that a: a) title page is only included to give the report a formal appearance. c) title fly only contains the report title Business writers use the ________ in short reports when the readers' main concern is to get the information needed to make a decision. a) informal order c) direct order A report written in the indirect order: a) is especially beneficial for readers who
are in a hurry to receive the most important information first. c) begins with supporting information before stating its main conclusion Which of the following is true of transmittal messages? a) You should avoid using personal pronouns and conversational language when writing a transmittal message. e) A transmittal message should end with a pleasant, forward-looking comment. Which of the following provide a written record of a group's activities and decisions, a history that includes announcements, reports, significant discussions, and decisions? a) minutes a) minutes Which of the following statements about reports is true? a) Less complex problems and less formal situations will require less elaborate reports. a) Less complex problems and less formal situations will require less elaborate reports. Which of the following parts of the prefatory pages are sometimes combined in a report? a) the table of contents and the title fly d) the executive summary and the letter of transmittal The ________ is the report in miniature. a) transmittal message d) executive summary T/F The more informal the situation, the more elaborate a report is likely to be. False Shabri's work involves creating and submitting market analysis reports every week. The market analysis reports have a standardized form and format. Shabri should use a(n) ________ to increase the efficiency of his task. a) template macro or merge document a) template macro or merge document For a feasibility report, a writer a) should follow a standardized form. b) studies several courses of action and then proposes the most desirable one. T/F In addition to displaying the report title, the title page of a formal report identifies the recipient and the writer. True Luciana, a newly recruited apartment leasing assistant, has been given the responsibility of creating a weekly occupancy report. Like the previous analyst, Luciana has to send the finished report to the property manager. In this scenario, Luciana should: a) create multiple sections in her report and bridge each section with transitional summaries. e) use the direct order to present the information in her report. T/F The majority of the reports written within companies are routine operational reports. True A progress report is a: a)report that provides a written account of a meeting. d) routine operational report except that it tends to be submitted on an as-needed basis. When composing a transmittal letter, you should begin the message by: a) emphasizing the key points of the report. e) stating the attached report's topic and purpose Which of the following is true about meeting minutes? a) Minutes include only subjective data. c) Minutes vary in format across organizations. Problem-solving reports are not considered to be true persuasive messages because they: a) usually propose an action or make a recommendation. d) usually have interested readers who are receptive to the facts Which of the following is true about email reports? a) Unlike the longer forms, email reports do not use headings or graphics. c) Longer email reports are mailed as attachments, with the email message acting as a transmittal message. Which of the following is true about short reports? a) External short reports should not
state the main findings in the transmittal message. e) Short reports consist of only a title page, which may be combined with a transmittal When you prepare short reports with less formal writing, the: a) focus shifts from the reader to the writer's findings. e) direct order is more the rule than the exception T/F The writing in shorter reports tends to be more personal than in long reports. True T/F Because shorter reports usually solve nonroutine, complex problems, such reports are organized indirectly. False T/F Internal problem-solving reports are typically assigned to an employee. True T/F Since letters have been used traditionally as a personal form of communication, letter reports tend to use the personal style. True If a separate table of contents would be too formal for a report, you should: a) present the report in letter form. c) list the topics that your report will cover in the introduction Which of the following is a physical aspect to be considered when delivering a collaborative presentation? coordinating attire that presents an impression of competence and professionalism Which of the following statements about preparing your presentation is true? You should always plan the scope and duration so that you will stay within your time limit. Smiles, grimaces, and frowns should be avoided when making oral presentations. False Audiences typically expect persuasive presentations to have an interesting opening and a high level of enthusiasm from the speaker. An effective approach to delivering a speech is to remain impersonal and distant from your audience in order to project the image of authority. False Dante is a manager attending a retreat with his company. During the retreat, Dante gives a presentation to praise his employees for their hard work over the last year and gives them gift certificates as thanks for their hard work. This would best be defined as a ceremonial presentation. Being extremely knowledgeable about the topic you're presenting, gathering necessary information, and making a presentation well designed and well written, with no grammatical errors, are techniques that project the personal trait of competence Persuasive oral presentations are primarily intended to sell An entertaining presentation will likely involve an uninterrupted speech by the speaker. Badia has just finished delivering a presentation on team motivation and is answering audience questions. One of the listeners indicates that he has a question, but instead of asking one, he begins talking about his own theories on how to motivate people. What should Badia do? She should let him speak for a short time, then make a remark like "Thank you, that's worth looking into" and move on to the next question. If you are interacting with the audience and someone disagrees with you, you should acknowledge why the person might think that way, reiterate why you think the way you do, and move on. True Which of the following statements about rehearsing for a collaborative presentation is true? The entire group should practice the entire presentation several times.  Which of the following uses a table to show at a glance what will happen as each screen or slide appears during a presentation? a storyboard Which of the following is the first step in delivering a webinar? choosing a user-friendly technology that supports the webinar In an oral presentation, humor should be avoided. False Which of the following methods of presentation is the most difficult and usually results in the speaker becoming flustered if he or she misses out a word or two in the presentation? the memorizing method Keely is a business management consultant giving a presentation to a group of mid- and upper-level managers at a large international company. She begins her presentation by saying, "Good morning. My name is Keely King, and I want to thank you for inviting me here today to speak to you." By saying this, Keely makes a personal connection with the members of the audience. When you are responding to a crisis or giving an important announcement, which of the following methods of presentation are you most likely to use? a presentation where you read a prepared speech If you ask a question during a presentation and no one responds, you should ignore the lack of response and move on. False Which of the following best defines the term ethos? your character as a speaker Aaron is the owner of a small paper company. At the annual company dinner in January, he delivers a speech in which he talks about the successes of the last year and the goals he hopes the company will achieve in the coming year. Which of the following considerations was most likely the main factor in his speech topic? the occasion of the speech Which of the following statements about informative presentations is true? You need to anticipate likely audience questions and plan answers. Adedayo is giving a presentation on ways to improve communication between teams. He asks the audience to identify the best way to improve communication, but no one answers. What should Adedayo do? He should rephrase the question in a more provocative way. Which of the following features live video broadcast to an audience and no means of audience participation? a webcast It is more effective for most people to read a speech than to present it extemporaneously. False When preparing yourself to speak, talking in strong, clear tones is a technique that projects the appealing personal trait of confidence.
Antonio has just finished giving a presentation and is answering audience questions when one of his listeners asks him something he doesn't know how to answer. How should Antonio respond? He should state that he doesn't know the answer and invite others to share their ideas. When planning the duration of your speech, it is better to err on the side of saying too little than saying too much. True Hayao is speaking to investors about a project his team has been working on. The project has been going well, but whether it continues to receive funding depends in part on this presentation, so Hayao wants to form a real connection with his listeners to show them that he has genuine interest in them. He knows that one way to do this is to make good eye contact, but he finds that making eye contact with various members of the audience tends to make him lose his train of thought. What should Hayao do? He should simply look at people's faces rather than into their eyes Which of the following is the ideal posture to assume when presenting an oral report? a naturally poised and alert posture The most popular and effective way to give a speech is to use the extemporaneous method. When preparing yourself to speak, which of the following elements generates trust and conviction when combined with competence? sincerity When organizing the body of a presentation, it is important to emphasize the transitions between the divisions. Which of the following best describes the appropriate use of presentation software? limiting your use of animation Which of the following statements about referring to your visuals during a presentation is true? You should elaborate on what is on your slides. Which of the following is a web-based get-together, usually for a small group of people who have chosen to conduct their interactions online rather than in a conference room? a web meeting Which of the following is true of an extemporaneous presentation? An extemporaneous presentation is the product of careful planning and practice. Which of the following statements about audience interaction is true? If you are giving a training presentation, you may give listeners a moment to practice something on their own. Which of the following elements should be included when concluding a speech? a summary of your key points Handouts should always be given before a presentation so that listeners can review them and prepare questions. False When creating a slideshow presentation, it is important to use animation to transition between each slide. False Constructive feedback is used only to soften negative messages. False
Putting the person you called on hold while you wait for an executive to be free to talk is not courteous. True Most people do a reasonably good job of talking informally and do not need to work on improving their conversational abilities. False Lukas, a manager, makes sure to show up ten minutes early for a meeting with Roberto, an important client, to convey respect. What type of nonverbal communication does this demonstrate? use of time Objective, helpful comments that build goodwill, improve others' work, and help both parties achieve their goals are called constructive feedback. Dina recently started work on the sorting line in a factory that makes chocolate candy. Every day she gets a lunch break, plus two 15-minute breaks. One day, her boss tells her that her 15-minute breaks have been reduced to 10-minute breaks. This news makes Dina angry, but she dislikes arguing and does not think she could articulate her argument anyway. Which strategy for managing conflict will Dina most likely use? conflict avoidance strategy Emilio is the president of a small furniture manufacturing company. One of the employees on the design team has been acting disrespectfully toward her manager, and it has reached the point where Emilio needs to step in and have a conversation with her. Which of the following sentences would be most appropriate for Emilio say during the conversation? I understand why you feel like defending yourself is necessary. Lashonda, a manager, needs to speak with one of her employees about his constant tardiness. Which of the following should she do? Lashonda should make sure to prepare so that she delivers a thoughtful and polished message. When leaving a voicemail message, which of the following must you do if you want the call to be returned? You should request that the call be returned and mention when you can be reached. Which of the following is an effective voicemail technique? You should begin a voicemail with an overview of the message and then continue with the details. The competitive strategy of conflict management is frequently referred to as the "win-win" strategy because everyone works toward a resolution that meets everyone's needs. False Victoria Sanchez has a telephone job interview scheduled with Kiara Turner, the HR manager at the hiring company. In order to be courteous, which of the following would be the most appropriate way to begin the telephone conversation? This is Victoria Sanchez. May I speak with Ms. Kiara Turner? We have a telephone interview scheduled today. Agnetha, a CEO, is very angry with one of her managers for lying to a client about the progress of a project. As she talks to the manager about this, she speaks forcefully and emphasizes certain words and phrases to convey her feelings. What type of nonverbal communication does this represent? paralanguage By emphasizing the words do not in a sentence to convey how serious you are, you are using paralanguage. True Which of the following is an effective way to focus your attention as part of active listening? back-channeling what is being said Mandy and Whalen both work for ComSpecialists, which provides phone and Internet services to businesses. Mandy and Whalen each get paid based on the services that they sell to other companies. They frequently find themselves competing for the same account. They each try to get their way as much as possible without regard for their relationship as coworkers. What type of conflict management are Mandy and Whalen engaging in? competitive strategy Which of the following statements about conflict is true? The key to managing conflict is first defining the conflict. Which of the following is a good practice when conducting meetings? After a key item has been discussed, you should summarize the information that has been covered and concluded so far. One of the disadvantages of recording the minutes of a meeting is that it does not make a note of the absentees. False Written and oral communication play a very important role in both reinforcing and changing an organization's culture. True Regarding good phone techniques, when screening calls for others, it is important to first identify the organization and yourself and then offer assistance. Which of the following statements about the timing of a conversation is true? You will get the best results if you delay your conversation until your audience is likely to be most receptive. Which of the following is one of "The Ten Commandments of Listening"? You must empathize with the speaker because this will result in a true exchange of information.
Which of the following should you avoid when delivering constructive feedback? basing your feedback on emotions Nenet needs to have a conversation with one of her company's executives. She has talked with him a few times, but she does not know him well. What should she do after arriving at his office and knocking? She should ask, "May I come in?" When engaging in small talk, some good topics to discuss include sports, politics, current events, movies, and the cost of things. False Which of the following is true of the courteous use of cell phones? You should call from a quiet place, away from other people. Which of the following is true of developing an agenda for a meeting? In an agenda, items that explain or lead to other items should come before the items that they explain. When engaging in negotiation, it is important to understand that the audience is judging everything about you, and if you fall short in some area, you may lose your credibility. True Eileen Nguyen works for the city and needs to call Bridgeview Engineering to discuss some repairs the company will be making to one of the city's bridges. Which of the following should Eileen use as a good conversation starter? This is Eileen Nguyen from the city's Roads and Bridges division. We have a question regarding the upcoming repairs to the Sunset Bridge. May I speak with someone who can help me? Which of the following is true of taking minutes at a meeting? Minutes should reflect an objective account of the topics covered at the meeting. Christy and Lorenzo are waiting for the next event to start at a conference. They've never met each other before, but they are sitting next to each other, so they start chatting about their jobs and a vacation Christy recently took. Christy and Lorenzo's conversation is an example of small talk. Which of the following statements about nonverbal communication is true? It sometimes communicates meaning by itself. Teata is speaking with her coworker Dan. She does not like or trust him, so she stands a little farther away from him than she would with most of her coworkers. What type of nonverbal communication is Teata using? use of space Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct called parliamentary procedure. True According to the ten commandments of listening, by frequently asking questions, you interfere with the talker's ability to develop his or her message. False When leaving a voicemail message, it is a good idea to skip the message overview and leave only a phone number where the call can be returned. False In terms of the nature of listening, which of the following is true of the ability to sense words? A person's concentration on a communication varies from moment to moment. Phil Chen, a project manager for Patterson Casting, Inc., has a direct telephone line where clients can reach him. Which of the following would be the most effective way for him to answer his calls? Patterson Casting. Phil Chen speaking. May I help you? Luciana works in the marketing department of a large clothing manufacturer. The company is releasing a new line of clothing for young boys, and Luciana assembles a marketing plan, which she brings to Padma, her manager. Padma tells Luciana that, due to budget restrictions, they need to eliminate the television advertising and stick to print and online ads. Luciana thinks this is a bad idea and says so. Then she agrees to Padma's changes in the hopes that this will build goodwill so Padma will give her more leeway on a future project. What conflict management strategy is Luciana using in this example? accommodative strategy The four common types of nonverbal communication are body language, facial expression, verbal fillers, and paralanguage. False After listening to formal oral communication, such as a speech, we quickly forget most of the message. True Sets with similar termsChapter 950 terms cassidyshorkey Business Communications 6 8 9184 terms tierra_naputi HR MGMT Exam 3 Ch. 11, 12, 13, and 287 terms davidadunkel MCOM Nelson111 terms raquette2012 Sets found in the same folderChapter 860 terms cassidyshorkey Business Comm. Ch. 574 terms paxtonshae18 business communations ch 950 terms peyton_watkins9 business commuication ch 1048 terms peyton_watkins9 Other sets by this creatorCh 4,7,9,10,11,12, 13, 14 Final544 terms Juanda_Bryant Ch 4,7,9,10,11,12, 13, 14 Final (set 1)344 terms Juanda_Bryant Recommended textbook solutionsThe Language of Composition: Reading, Writing, Rhetoric2nd EditionLawrence Scanlon, Renee H. Shea, Robin Dissin Aufses 661 solutions
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