Which of the following maintenance adds enhancement to an operational system to make the system easier to use?

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11.Perfective maintenance ____.PTS:1REF:511

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12.Perfective maintenance usually is cost effective ____ the system’s operational life.PTS:1REF:511

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13.Preventive maintenance ____.a.adds enhancements to an operational system and makes the system easier to useb.diagnoses and corrects errors in an operational systemc.involves changing an operational system to make it more efficient, reliable, ormaintainabled.requires analysis of areas where trouble is likely to occur in order to avoid problemsANS: DPTS:1REF:512

14.____ means examining the whole in order to learn about the individual elements.PTS:1REF:513

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15.____ involves studying the parts to understand the overall system.PTS:1REF:513

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16.____ is a process for controlling changes in system requirements during software development.PTS:1REF:516

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17.The ____ is responsible for assigning maintenance tasks to individuals or to a maintenance team.a.userc.systems review committeeb.programmerd.system administratorANS: DPTS:1REF:516

Ch 10 Review

Multiple Choice

Identify the letter of the choice that best completes the statement or answers the question.

1.�������������� In most organizations, __________ IT department effort goes into supporting existing systems and making them more valuable to users.

2.�������������� A main objective of a help desk is to __________.

3.�������������� Perfective maintenance __________.

4.�������������� Perfective maintenance usually is cost-effective and needed __________ the system�s operational life.

5.�������������� Possible disadvantages of rotating IT staff from maintenance to new systems groups include all of the following except __________.

6.�������������� The __________ is responsible for assigning maintenance tasks to individuals or to a maintenance team.

7.�������������� In a typical system, the initial version of the system is 1.0, and the release that includes the first set of maintenance changes is version __________.

8.�������������� The release methodology offers all of the following advantages except __________.

9.�������������� The __________ documents a system at the end of the design phase, identifies any changes since the beginning of the project, and includes testing and verification of all system requirements and features.

10.������� The __________ describes the system at the beginning of system operation and includes the results of performance and acceptance tests for the operational system.

11.������������� Response time includes __________.

12.������������� __________ also can be used to measure the quality of IT support or services by measuring the time from a user request for help to the resolution of the problem.

13.������������� When planning capacity, detailed information is needed about __________.

14.������������� Indications that a system has reached the end of its economically useful life include all of the following except __________.

True/False

Indicate whether the sentence or statement is true or false.

15.   Successful, robust systems often need the most support because users want to learn the features, try all the capabilities, and discover how the system can help them perform their business functions.

16.������������� In most firms, newly hired employees are trained by IT staff members, rather than user departments.

17.������������� A help desk replaces traditional IT maintenance and support activities.

18.������� In addition to functioning as a valuable link between IT staff and users, a help desk is a central contact point for all IT maintenance activities.

19.������� The systems operation and support phase is an important component of TCO (total cost of ownership) because ongoing maintenance expenses can determine the economic life of a system.

20.������� Although the procedures for corrective maintenance and adaptive maintenance are alike, minor corrective maintenance requires more IT department resources than minor adaptive maintenance.

21.������� Requests for corrective and adaptive maintenance normally come from the IT department, while users usually initiate perfective maintenance.

22.������������� Perfective maintenance can improve system reliability.

23.������������� Two techniques that can be used in perfective maintenance are reverse engineering and reengineering.

24.������������� Programs that need a large number of maintenance changes usually are poor candidates for reengineering.

25.������� An advantage of dividing systems analysts and programmers into separate maintenance and new systems groups is that the maintenance group develops strong support skills.

26.������� All analysts feel that maintenance work is more attractive than developing a new system, which they see as boring and routine.

27.������� Many newly hired and recently promoted IT staff members sometimes are assigned to maintenance projects because their managers believe that maintenance work offers the best training experience.

28.������� If a maintenance request involves a severe problem, a system administrator either accepts or rejects the request or postpones action pending further study.

29.������� With a release methodology, even when changes would improve system efficiency or user productivity, the potential savings must wait until the next release date, which might increase operational costs.

30.������� Systems analysts use baselines as yardsticks to document features and performance during the systems development process.

31.������������� Response time is unaffected by the system design, capabilities, and processing methods.

32.������������� Of all performance measurements, response time is the one that users ignore and complain about least.

33.������������� User satisfaction seldom affects the life span of a system.

34.������� All negative feedback should be investigated and documented, because it can be the first signal of system obsolescence.

35.������� The main objective of capacity planning is to ensure that the system meets all future demands and provides effective support for business operations.

36.������� In addition to CASE tools that include system evaluation and maintenance features, systems analysts can use spreadsheet and presentation software to calculate trends, perform what-if analyses, and create attractive charts and graphs to display results.

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In which maintenance type are changes made to a system to evolve its functionality to changing business needs or technologies?

What are the types of system maintenance?

What is perfective maintenance?

What are the three different types of software maintenance?