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There are so many reasons that spend analysis projects fail that it’s hard to wrap every potential issue up into one question that will ensure the right decision. Most companies who have attempted spend analysis and had a less than optimal outcome will cite one of the following:
These are just a few reasons spend analysis projects fail. So how can a company seeking a successful spend analysis outcome, get to the bottom of whether or not the vendor they are considering will bring them negative results?
(Followed shortly by “Why?” …..regardless of whether their project was successful or not, you’ll find out which vendors are good, and which are bad.) As you’ve probably guessed already, this is not a question to ask the vendor. But what you may not have considered is that you probably shouldn’t even ask a vendor’s reference customer this question. Any vendor can likely produce at least one customer who will say nice things about them – maybe even two or three if they have a large enough customer base. But if you really want to know how well a vendor can really support you, ask your peers. Ask companies who your potential vendor hasn’t provided as a reference. Seek out global peers (both inside and outside of your industry) who have executed spend analysis, and ask them what worked and what didn’t. And it’s important to survey at each level of the organization. Ask everyone from top level management and executives, down through actual end users who used the solution daily, as this will ensure you’re not getting an answer that does not represent the entire organization’s perspective, is guided by internal politics, or swayed by vendor friendships, etc.
When purchasing a service there are terms and conditions that indicate what services will be performed and how the service provider will be evaluated?23) Terms and conditions for a purchased service that indicate what services will be performed and how the service provider will be evaluated are called a: statement of work.
Is the use of supply chain partners to provide products or services?The use of supply chain partners to provide products or services is called: outsourcing.
When a supplier does not exist competitive bidding and negotiation are two methods commonly used for final supplier selection?When a preferred supplier does not exist, competitive bidding and negotiation are two methods commonly used for final supplier selection. In a cost-based contract, the stated price does not change, regardless of fluctuations in the general overall economic conditions.
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