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Terms in this set (70)Redesign and renewal of the total organization is addressed by operational change. False After the need for change has been perceived, the next part of the change process is implementing change. False New department technologies, demands by labor unions, and production inefficiencies are all examples of some external forces. False A performance gap is a disparity between the performance of the company when compared with a competitor. False The disparity between existing and desired performance levels is the performance gap. True Originality, authoritarianism, and disciplined exploration are among the characteristics of the creative individuals. False Centralization and short time horizon are primarily used by creative organizations. False
The person, who, in a creativity contest, is able to develop the greatest number of new and novel concepts, is called an idea champion False A person who sees the need for and champions productive change within the organization is called an idea champion. True A unit that is separate from the mainstream of the organization and is responsible for developing and initiating innovations is called a new-venture team. True 20. The lack of information about past events refers to uncertainty. False 21. Change, according to Kurt Lewin, was a result of the competition between forced and unforced fields. False 24. When users have power to resist, coercion tactic should be used for overcoming resistance to change. False 25. Two possible tactics for overcoming resistance to change are coercion and negotiation. True 26. When a change involves multiple departments, top management support is especially important. True 27. A technological change is related to the organization's production process. True 30. An approach to product change that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model. True 32. Technology change involves the hierarchy of authority, goals, administrative procedures, and managerial systems. False 33. Conflict/people change refers to a change in employees' values, norms, attitudes, beliefs, and behavior. False 34. Mergers/acquisitions, organizational decline, and conflict management are the three types of current problems that organizational development managers face. True 37. The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning, changing and stabilizing. False 3. ______ change is based on organizational efforts to improve basic work and organizational processes in different areas of the business. a. Transformational d. Incremental 4. ______ changes involve redesign and renewal of the total organization. a. Transformational a. Transformational 1. Which of the following is not a part of change sequence? a. Internal and external forces for change exist d. Modification of change to accommodate culture/people
6. Environmental forces for change include which of these? a. Organizational plans b. Global competition 7. Favorite Films was recently forced to change its compensation packages due to demands made by its labor unions. This is an example of a. change due to environmental forces. c. change due to internal forces. 8. If top managers select a goal of rapid company growth, __________actions will have to be changed to meet that growth. a. environmental
b. internal 9. At which stage of the change process do managers evaluate problems and opportunities? a. Monitor forces for change b. Need for change 10. Which of the following creates a sense of urgency so that others in the organization will recognize and understand the need for change? a. A critical incident b. A performance gap 11. Which of these indicate a disparity between existing and desired performance levels? a. Environmental opportunity b. Performance gap 12. Heather is seeing, on a regular basis, a difference between current and expected performance levels. She should begin a. to gather more data. c. to perceive a need for change. 13. Recently, a high level manager at Medal Molding noted a rise in customer satisfaction complaints. This rise is inconsistent with Medal's goals in this area. This manager has identified a. a performance gap. a. a performance gap. 14. The step after the need for change has been recognized is to a. implement change. c. initiate change. 15. The process of learning about current developments that can be used to meet a perceived need for change is referred to as b. search. 16. Search, creativity, and new-venture teams are all associated with which of the following steps of the change process? a. Initiating change a. Initiating change 17. The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called a. a search initiative. b. creativity. 19. ______ is the generation of novel solutions to perceived problems. a. Problem solving c. Creativity 20. All of the following are characteristics of creative organizations EXCEPT a. use of teams. c. centralization. 21. Which of the following is NOT a characteristic of a creative individual? a. Conceptual theory d. Authorization and dependent 23. Creative organizations a. are characterized by an unusually high number of routine jobs. b. are loosely structured. 26. Samantha has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Samantha is an excellent example of a. a critic.
c. an idea champion. 27. Stephanie, as a vice-president of marketing, is far removed from the research and development department. However, she keeps a close eye on what is happening in R & D and tries to support good ideas whenever she can by removing unnecessary organizational obstacles. Stephanie is a good example of a. an inventor. b. a sponsor. 31. The ______ is a unit separate from the rest of the organization responsible for the development of a major innovation. a. new product group c. new-venture team 33. A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a(n) a. personal fund. c. new-venture fund. 34. The biggest barrier to organizational change is usually a. disagreements about
the benefits. d. fear of personal loss. 36. After every quarterly board meeting, Trudy's Trinkets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm? a. Disagreements about the benefits c. A lack of trust 37. Adam's Ants, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit? a. Disagreements about the benefits
b. Uncertainty about the future 38. You are the production manager for Charlie's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. He is exhibiting what obstacle to change? a. Different assessment and goals a. Different assessment and goals 39. What is force field analysis? a. The analysis of the forces that drive customers to a certain organization c. The process of determining which forces drive and which resist a proposed change 40. Garrett International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You are using a. force field analysis. a. force field analysis. 41. The development of highly specialized computers to verify daily inventory checks at Wal-Mart, would be an example of which type of change? a. Communication a. Communication 43. The ______ approach to change implementation should be used when users have power to resist a. education b. participation 45. Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change? a. Negotiation a. Negotiation 46. Which approach to change implementation should be used when a crisis exists? a. Education c. Coercion 49. Before implementing new changes in work schedules, Car Decals works with the union to ensure a smooth transition. What approach to change is this company using? a. Negotiation a. Negotiation 50. ___ symbolizes to all employees that the change is important for
the organization. e. Top management support 51. A change is related to the organization production process. a. new product b. technological 52. _______ changes are encouraged by a flexible, decentralized structure. a. New product b. Technological 55. Which change requires many departments such as manufacturing, marketing, and research to work together for successful change? a. New product a. New product 60. New product changes require coordination that occurs with the . a. top-down approach c. horizontal linkage model 61. What is the term that is associated with a strategy of competition based on the ability to deliver products and services faster than the competitors? a. Service competition b. Time-based competition 63. ______ changes may involve hierarchy, goals, and procedures. a. New product c. Structural 64. ______ are the champions of structural change. a. Middle and top managers a. Middle and top managers 65. A company has decided to change their management structure and remove a layer of management. What approach to change would be most successful? a. Bottom-up change b. Top-down change is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities. a. Conflict management c. Organizational development 67. Organizational development can help managers address problems such as merger/acquisitions, conflict management, and . a. cultural changes d. organizational decline/revitalization 68. Which of the following is NOT a type of current problem that organizational development can help address? a. Mergers c. Diversification 69. There are many organizational development activities, which are effective in solving many different problems. enhances the cohesiveness and success of organizational groups. a. Team building a. Team building 71. A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as a. change agent. d. unfreezing. 72. Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal
changes. These are c. unfreezing, intervention, and refreezing. Students also viewedchpt 11161 terms chase_lueckenhoff Ch. 1155 terms ross-lac Chapter 1294 terms Maily_Wong Ch. 3 Quiz Questions23 terms sophiaramirez09 Other sets by this creatorf todd457 terms quannerss acct 470 chapter 2471 terms quannerss acct 470 chapter 1880 terms quannerss acct 470 chapter 1758 terms quannerss Verified questions
finance Explain the kind of information the following financial ratios provide about a firm: **a.** Quick ratio. **b.** Cash ratio. **c.** Total asset turnover. **d.** Equity multiplier. **e.** Long-term debt ratio. **f.** Times interest earned ratio. **g.** Profit margin. **h.** Return on assets. **i.** Return on equity. **j.** Price–earnings ratio. Verified answer algebra Round to the nearest ten. 3045 Verified answer
algebra Decide whether the following statements make sense (or is clearly true) or do not make sense (or is clearly false). Explain your reason. I know a professional bicyclist who weighs $300$ kilograms. Verified answer
finance Project 1 requires an original investment of $55,000. The project will yield cash flows of$15,000 per year for seven years. Project 2 has a calculated net present value of $5,000 over a four-year life. Project 1 could be sold at the end of four years for a price of$38,000. (a) Compute the net present value of Project 1 over a four-year life, with residual value, assuming a minimum rate of return of 20%. (b) Which project provides the greatest net present value? Verified answer Recommended textbook solutionsHuman Resource Management15th EditionJohn David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine 249 solutions
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Information Technology Project Management: Providing Measurable Organizational Value5th EditionJack T. Marchewka 346 solutions Other Quizlet sets227: Chest Tubes and Tracheostomies197 terms cayla_laturnus Key Terms and Literary Elements40 terms erinlutz2015 Midterm121 terms maggie_bresnahan7 Which of the following is a step in the change process in an organization?5 Steps in the Change Management Process. Prepare the Organization for Change. ... . Craft a Vision and Plan for Change. ... . Implement the Changes. ... . Embed Changes Within Company Culture and Practices. ... . Review Progress and Analyze Results.. What are the 4 steps in the change process?The stages are shock, anger, acceptance and commitment. People's initial reaction to the change will likely be shock or denial as they refuse to accept that change is happening. Once the reality sinks in and people accept the change is happening, they tend to react negatively.
What are the steps involved in the organizational change process quizlet?Organizational change is a three-step process: Unfreeze - preparing people and the organization to break out of their current way of doing things; Move - transition from the old to the new way of doing things; and Refreeze - establish the new system as the way things are done.
Which of the following is an example of step one in the organizational change process quizlet?Which of the following is an example of step one in the organizational change process? (Step one, assessing the need for change, calls for two important activities: recognizing that there is a problem and identifying its source.
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Which of the following is a step in the change process in an organization quizlet?
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