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Cards for Chapters 1,2,3,5,6,7
| Production | The creation of goods and services |
| Supply Chains | competition in the 21 century is no longer between companies; it is between these |
| Services | an economic activity that typically produces and intangible product |
| unique, intangible, produced and consumed simultaneously | characteristics of services |
| inputs decrease while outputs remain the same | productivity increases when |
| multifactor productivity | the ratio of all resources to the goods and services produces is referred as |
| improve operations, improve products, and improve the supply chain | reasons why domestic business operations decide to change o some form of international operation |
| Strategy | an action plan to achieve a mission |
| differentiation, response, and cost leadership | 3 Strategic approaches to competitive advantage |
| distinguishing the offerings of an organization in a way that the customer perceives as adding value; is concerned with uniqueness | differentiation |
| achieving maximum value, as perceived by the customer | low cost leadership |
| a set of values related to rapid, flexible, and reliable performance | response |
| gaining outside expertise, accessing outside technology, and cost savings | advantages of outsourcing |
| PERT, Gantt Charts, CPM | Techniques that allow managers to plan, schedule, and control projects |
| Planning charts used to schedule resouces and allocate time | Gantt Charts |
| Competitors are well established | characteristic of the maturity phase of the product life cycle |
| Identify customer wants | first step in the house of quality |
| 3-D Printing | is particularly useful for prototype development and small lot production |
| customer participation in service delivery | self-checkout at a grocery store is an example of... |
| people, planet, and profit | three P's in the triple bottom line of the three P's |
| reduce,reuse, and recycle | 3Rs for sustainability |
| reverse logistics | considers forward and reverse product flows over the entire life cycles |
| differentiation, low cost, and response | managing quality helps build successful strategies of these |
| scrap, rework, and lost goodwill | costs of quailty |
| research and development | not a cost of quailty |
| Kaizen | the japanese term used to describe continuous improvement efforts |
| histograms,scatter diagrams, and check sheets | common TQM tools |
| poka-yoke | a device or technique that ensures production of a good unit every time |
| product goodness or badness | is measured by attribute inspection |
| the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs | the American Society for Quality definition of Quality |
| provide a statistical signal when assignable causes of variation are present | Statistical Process Control (SPC) system |
| process focus | low volume, high variety |
| product focus | high volume, low variety; is focused on a production facility organized around specific activities |
| mass customization | high volume, high variety |
| process mapping | a flowchart with time added on the horizontal axis |
| flowchart, process chart, and process mapping | tools for process analysis and design |
| low customization and low degree of labor | a fast food restaurant is an example of... |
| Vision systems | in many cases can replace human quality inspectors |
| AGV | an electronically guided and controlled cart to move materials; automated guided vehicle |
| repetitive focus | low volume, low variety |
| effective capacity | the capacity a firm can expect to achieve, given its product mix, the methods of scheduling, maintenance, and standards of quality |
| bottleneck | the limiting factor or constraint in a system; the longest unit-to-time system |
| throughput time | the time it takes for a product to go through the production process with no waiting |
| utilization | actual output as a percent of design capacity |
| FMS | a system that uses electronic signals from a centralized computer to automate production and material flow; Flexible manufacturing system |
| RFID | a wireless system in which integrated circuits with antennas send radio waves; radio frequency identification |
| AIS | a system for transforming data into electronic form, for example, bar codes; automatic identification system |
| CNC | computer numerical control; machinery with its own computer and memory |
What type of supply chains consider forward and reverse product flows over the entire life cycle?
Closed Loop Supply Chain Management (CLSCM) refers to all forward Logistics in the chain (like procurement of materials, production and distribution) as well as the Reverse Logistics to collect and process returned (used or unused) products and/or parts of products in order to ensure a socio- economically and ...
Which of the following is guaranteed to increase the design capacity of a process quizlet?
Which of the following is guaranteed to increase the design capacity of a process? revenue. contribution. If the firm produces more than 500 units, then it will be profitable.