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ISBN-10: 1582558140 ISBN-13: 9781582558141 978-1582558141 1. __________________ is the use of spoken words and sounds to transfer a message from one party to another. What is a problem solving tone?The problem solving tone is rational, objective, and unbiased. This is the tone we use to indicate to the listener that we are using the analytical portion of our brains to come to the correct answer about a certain set of circumstances. This is the tone the HCP uses most frequently when serving patients' needs.
Why is it important for HCPs to be emotionally aware during their interactions with patients?Because non- verbal behaviors are influenced so strongly by emotions, it is important that the HCP be emotionally aware. Furthermore, HCPs who are more emotionally expressive in their nonverbal behaviors are viewed more favorably by their patients.
Why is the problem solving tone more effective than the expressive tone when discussing a patients skin rash?In the case of a skin rash, the problem-solving tone allows the HCP and the patient to focus on the cause of the rash and treatment without allowing the discussion to become embarrassing.
When instructing patients the HCP should adapt the message according to the beliefs and concerns of the patient?The HCP should not hesitate to make judgmental comments regarding their patient's health choices. When instructing patients, the HCP should adapt the message according to the beliefs and concerns of the patient. The HCP should encourage the patient to add new behaviors instead of eliminating old ones.
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