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Question options: The new employee should feel welcome. (Incorrect) The new employee should understand the organization in a broad sense. The new employee should have clear understanding of what is expected. All of the above Question 2 5 / 5 points In __________, trainees learn by making realistic decisions in simulated situations. Question options: improvisation management games case studies action learning Question 3 5 / 5 points Performance analysis means __________. Question options: verifying that there is a performance deficiency. determining whether a deficiency should be rectified through training or some other means. conducting a detailed study of the job to determine what specific skills are required. only A and B Question 4 5 / 5 points The methods used to give new or present employees the skills they need to perform their jobs are called __________. Question options: orientation training development appraisal Question 5 5 / 5 points On-the-job training can be accomplished through the use of all of the following techniques except __________. Question options: coaching programmed learning understudy job rotation Question 6 5 / 5 points Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the __________ form of training. Question options: job rotation understudy coaching special assignments Question 7 5 / 5 points Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called __________. Question options: diversity training on-the-job training performance improvement programs management development Question 8 5 / 5 points Employee __________ provides new employees with the basic background information required to perform their jobs satisfactorily. Question options: recruitment selection orientation development Question 9 5 / 5 points __________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job. Question options: Vestibule Apprenticeship Cubicle Job instruction Question 10 5 / 5 points In the __________ method, a manager is presented with a written description of an organizational problem to diagnose and solve. Question options: case study diagnose and learn action learning job rotation Question 11 5 / 5 points Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson? Question options: job instruction training understudy training programmed learning apprenticeship training Question 12 5 / 5 points __________ is a special approach to organizational change in which the employees diagnose, formulate, and implement the change that’s required. Question options: Managerial development Action research Succession planning Organizational development Question 13 5 / 5 points __________ is the continuing process of instilling in all employees the attitudes, standards, and values that the organization expects. Question options: Socialization Training Development Orientation Question 14 5 / 5 points What percentage of learning on the job comes from informal learning? Question options: 80 75 90 45 Question 15 5 / 5 points Which of the following characterizes training today? Question options: Training is increasingly more strategic. Training is more prevalent in the higher levels of an organization. Training is developing a great reputation for getting results. Training is being evaluated extensively. Question 16 5 / 5 points The first step in creating a training program is to __________. Question options: assess the program’s successes or failures design the program content analyze employees’ training needs train the targeted group of employees Question 17 5 / 5 points Who performs the initial orientation? Question options: an HR specialist the supervisor neither A nor B both A and B Question 18 5 / 5 points __________ is a section of an employer’s website that offers employees online access to many or all of the training courses employees need to succeed at their jobs. Question options: Videospace A learning portal A training portal none of the above Question 19 5 / 5 points The __________ process includes improving the firm’s future performance and making sense of terms of the firm’s strategy and goals. Question options: management development management skills inventory action planning performance support Question 20 5 / 5 points __________ is a form of management training in which trainees to learn by making realistic decisions in simulated situations. Question options: Developmental solutions Improvisation Spontaneity Quick time |