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Terms in this set (92)
The definition of _ states: specific, short-term statements detailing how to achieve the organization's goals
objectives
Those managers considered as top management in an organization would include the
Chief
Executive Officer
Chief Financial Officer
Chief Operating Officer
_ is a broad explanation of why the organization exists and where it is trying to go
vision
What is it called when a team comes up with as many solutions to a problem as possible without censoring each others' ideas
brainstorming
The definition of _ states: managers who are directly responsible for supervising workers and evaluating their daily performance
Supervisory management
The broad, long-term accomplishments as organization wishes to attain are its_
goals
Rank the five steps of the control process
Establishing
clear performance standards
Monitoring and recording actual performance or results
Comparing results against plans and standards
Communicating results and deviations to appropriate employees
Taking corrective action when needed and providing positive feedback
Managers classified as middle management include
general managers
division managers
plant managers
Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n) _
decision
Technical skills are the ability to
perform tasks such as filing tax forms or assembling a keyboard
A mission statement should address an organization's
self-concept
customer
needs
The definition of _ states: skills that involve the ability to picture the organization as a whole and the relationship among its various parts
conceptual skills
Human relations skills are those associated with leadership such as
training and development
coaching
delegating
The definition of _ states: The process of solving the everyday problems that occur. It is less formal than decision making and usually calls for quicker action
problem solving
_ is the term for giving employees the authority to make a decision without consulting the manager and responsibility to respond quickly to customer requests
Empowerment
The process used to accomplish organizational goals through planning, organizing, leading, and controlling organizational resources is _
management
Match the type of planning to its focus
Strategic
looks at the organization as a whole; long-range
Operational
focuses on specific supervisors, department managers, and individual employees; very
short-term
Tactical
designed to implement the activities and objectives specified in the strategic plan; short-range
The first step in decision-making process is to define the situation
Describe and collect needed information
Develop alternatives
Decide which alternative is best
Do what is indicated (begin implementation)
Determine whether the decision was a good one, and
follow-up
At one time managers were called bosses and their job consisted of telling people what to do, watching over them to be sure they did it, and reprimanding those who didn't. Today, however, progressive managers are taking on different roles. Which of the following are common roles more progressive managers play today
Team building
Motivating
Supporting
If Johnson's Auto Sales isn't meeting its original sales goals for September, they can use their _ plan and cut prices
contingency
Managers at the top of an organization need more _ skills, while first line managers need more _ skills
conceptual; technical
Enabling employees so they can be empowered successfully means
training them to do the job
giving them needed coaching
assuring that they have the correct education
_ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency
Leadership
Autocratic leadership is effective in situation such as
emergencies
working with new, unskilled workers
Which of the following tasks are associated with planning function of management
Setting organizational goals
A(n) _ is a specific, short-term statement of how to achieve the organization's long-term _
objectives
goals
The management function that involves creating a vision for the organization, communicating it to others, and motivating them to achieve goals is _
leading
_ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use
External
When you give employees as much freedom as possible to become self-directed and self-motivated you _ them
empower
The tasks of knowledge managers include
making information known to everyone in the organization
finding the right information
keeping information in a readily accessible place
_ is a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything works together to achieve the organization's goals and objectives
Organizing
_ is creating a vision for other to follow, establishing corporate values and ethics, and transforming the way the organization does business in order to improve its effectiveness and efficiency
Leading
An organization's vision gives it a:
sense of purpose
set of values
Eduardo arranged for his employees to acquire the education and tools they need to make decisions on their own. He is now confident that his employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Eduardo
He enabled them and encouraged empowerment
Functions included in staffing an organization are
recruiting
hiring
retaining
Tactical planning is usually done by
lower level managers
teams of lower level managers
_ is a key management function because the success of the other functions depends on it
planning
_ is a management function that involves measuring performance against standards or objectives, followed by identifying, investigating and correcting any deviations from those standards or objectives
Controlling
The definition of _ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals
strategic planning
Strategic planning is done by _ level management
top
SWOT Analysis is a _ tool used to analyze and organization's strengths, weakness, opportunities, and threats
planning
Top management sets the vision for organization and may work with others to establish a mission statement that outlines its
product or service offering
self-concept
The definition of _ states: the process of setting work standards and schedules necessary to implement the company's tactical objectives
operational planning
_ states in the definition: listing all the pluses for a solution in one column, all the minuses in another, and the implications in a third
PMI
The internal customers of a company such as Toyota would include
the payroll department employees
their assemble
line employees
Which of the following tasks are associated with the leading function of management
Guiding and motivating employees
Clarifying policies to reach objectives
Peter is the new manager at Great Foods. He established clear standards, monitored and recorded performance, compared the results against the standards, communicated the results and took corrective action where needed. What does the feedback tell Peter
Whether the standards are realistic or not
_ leadership, also known as democratic leadership, is a leadership style that consists of managers and employees working together to make decisions
participative
The process of preparing alternative plans in case an organization's primary plans don't work out is
contingency planning
_ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives
planning
Kirby was an experienced manager who gathered his team each morning and assigned tasks. Lucy supervised a second team; she did not tell them what to do but what needs to be done overall. Lucy's team constantly showed higher productivity. What does this example demonstrate
how the roles of managers are changing
Which of the following tasks are associated with the organizing function of management
Allocating resources, assigning tasks, and establishing procedures for
accomplishing goals
Staffing and organization
Preparing a structure showing lines of authority and responsibility
_ customers are individuals and units within the firm that receive services from other individuals or units
internal
Measuring results against corporate objectives, monitoring performance relative to standards, rewarding outstanding performance, and taking corrective action when necessary are all tasks associated with the _ function of management
controlling
Setting shorter-term, specific plans such as annual budgets and deciding on other activities necessary to meet strategic objectives are task associated with _ planning
tactical
A _ gives the organization a sense of purpose and a set of values that unite workers in a common destiny
vision
CompuTech is a high-tech firm with a staff of many engineers and professionals. Which of these management styles would be effective at CompuTech
Free-rein
Democratic
Participative
Which of the following tasks are associated with the organizing function of management
Preparing an organizational chart
_ is the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders
transparency
A detailed, short-term plan about what is to be done, who is to do it, and how is a(n) _ plan
tactical
The concept of _ -_ leadership is a leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives
free rein
People seeking managerial positions today need different skills than in the past. Which of the following are true regarding management today
They
are younger
Fewer are educated at elite universities
More of them are female
Which of the following are decided by top management during strategic planning
what products or services to sell
When to service customers
Which customers to serve
The _ is often also the president of the firm and is responsible for all top-level decisions
chief executive officer
Which of the following regarding problem solving is true
Problem solving usually calls for quicker action
Problem solving is less formal than decision making
A successful leader:
is able to adapt leadership styles to the situation and employees
A(n) _ leadership style is effective in emergencies and when absolute followership is needed
autocratic
Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they most effective are tasks associated with the _ function of management
organizing
_ behavior includes an unfailing demand for honesty and an insistence that everyone in the company gets treated fairly
ethical
In the near future, organizations will demand a new kind of _: a skilled communicator and team player as well as planner, organizer, motivator, and leader
person
What is likely to happen to organizations without contingency plans if a sudden change in the market occurs
they will be slow to respond
The _ plan is the department manager's work standards and schedules for daily and weekly operations
operational
Which of the following are human relations skills
Coaching
Communication
Motivation
At one time managers were called bosses and their jobs consisted of telling people what to do, watching over them to be sure they did it, and reprimanding those who did not. Today, managers need to be:
team builders
motivators
supporters
The _ is responsible for obtaining funds, planning budgets, and collecting funds
chief financial officer
The control function of management
takes corrective action when necessary
measures performance relative to the planned objectives and standards
rewards people for work well done
The standards used in the control process must be
measurable
specific
attainable
Many of today's organizations are being designed around pleasing the customer at a profit. Thus, they must remain flexible and adaptable, because when customers need change, firms must:
change with them
_ leadership is often the most successful leadership style in organizations in which managers supervise doctors, professors, engineers, or other highly skilled professionals
free- rein
In organizations, _ strive to produce order and stability, whereas _ embrace and manage change
managers
leaders
Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing
A SWOT analysis
Old-type managers are slowly disappearing. They are replaced by:
leaders
The _, also known as CKO, is responsible for getting the right information to other managers so they can make correct decisions
chief knowledge officer
_ customers include dealers and ultimate customers (or end users). _ customers are individuals and units within the firm that receive services from other individuals or units
external
internal
Managers need conceptual skills for which of the following tasks
Coordinating
Planning
Systems
development
Organizing
In most large firms, directing, or telling people exactly what to do, is a vanishing trend. Why?
Because knowledge workers often know how to do their jobs better than the managers
All managers need human relation skills. At the top, managers need strong _ skills and rely less on technical skills. Middle managers need a balance between conceptual, human relations and _ skills. First-line managers need strong _ skills and really less on conceptual skills
conceptual
technical
technical
True or false: You do not have to be a manger to perform a leadership function
True
Many people are not willing to work at companies unless they are treated well and get fair pay. To get the right kind of people to staff an organization, the firm has to off the right kind of _
incentives
The _ is responsible for putting changes made by the CEO into effect. Their tasks include structuring work, controlling operations and rewarding people to ensure that everyone strives to carry out the leader's vision
chief operating officer
Leaders must establish _ that include concern for employees, for customers, for the environment, and for the quality of the company's products to carry out the company's vision
corporate values
The CEO is responsible for introducing _ into an organization
change
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