All of the following are suggestions for feeling confident while standing except ________.

Carla has decided that by the time she is done with her presentation she wants her audience to replace all of their fruits and vegetables with organic varieties. With this, she has created a __________. A) central idea
B) specific purpose
C) topic
D) theory

Anil plans to let his audience members know the four things they should do to get a better grade on the ACT. By doing this, he has identified the ________ of his speech.A) specific purpose
B) supporting material
C) main ideas
D) central idea

For Miao’s outline, she needs to further subdivide her supporting points. She should identify these by using ____.A) Arabic numerals
B) Roman numerals
C) capital letters
D) lowercase letters

Monique plans to keep her presentation simple and informal to match her audience’s needs. Her choice is what makes up the ____ of her speech.A) context
B) style
C) elocution
D) content

A speaker should establish eye contact with the audience __________.A) at the conclusion of the speech
B) when using A/V materials
C) as often as possible
D) after detailing the first main point

The primary objective of most class lectures and corporate seminars is to __________.A) direct
B) persuade
C) entertain
D) inform

Audience analysis should take place __________.A) at the completion of a speech
B) throughout the entire speech making process
C) once an outline has been completed
D) during the introduction

Rather than create their own speeches, the students in Ms. Reynold’s speech class recite famous speeches to practice their technique. The class is using the art of ________.A) rhetoric
B) elocution
C) declamation
D) proclamation

The _______ model focuses on communication as a simultaneous process.A) transactive  C) linear
B) circular          D) interactive

The environment in which a speech occurs is known as the _______.A) variable    C) code
B) context      D) channel

The interactive model of communication added which two elements to the linear formula?A) encoding and decoding
B) noise and response
C) levels and formulas
D) feedback and context

_____ is anything that interferes with the transference of a message.A) An interruption  C) Feedback
B) A distraction        D) Noise

Michael feels comfortable using slang with his co-workers, but not in a presentation to the directors, representing which aspect of conversation vs public speaking?                                           
A) Public speaking has more clearly defined roles for speaker/audience than conversation.                 
B) Public speaking is more prepared than conversation.                                               
C) Public speaking relies on the intelligence of the audience.                                                             
D) Public speaking is more formal than conversation.

The process of presenting a message to an audience, regardless of the size of the audience, is known as ________.A) rhetoric
B) public speaking
C) group presentation
D) interpersonal communication

What is shown to be the number one skill that both an entry-level employee and a corporate leader should have in order to succeed in the workplace?A) technical writing capability
B) financial savvy
C) verbal communication skills
D) listening ability

Which of the following comparisons between pubic speaking and conversation is accurate?A) Conversation contains more clearly defined roles for the speaker and the audience than public speaking.
B) Conversation is more formal than public speaking.
C) Public speaking is more casual than conversation.
D) Public speaking is more prepared than conversation

The ________ model of communication is represented by a simple transfer of meaning from a sender to a receiver.A) linear
B) interactive
C) transactive
D) circular

A speaker who is dealing with a headache is facing _____ noise.A) primary
B) external
C) internal
D) secondary

Another name for the circular model of communication is the _________ model.A) elocution   
B) interactive
C) linear
D) transactive

Nadia needed to be in the main conference room at the library at 10:00 a.m. to present her speech. These details are part of the ____ of her speech.A) context
B) content
C) feedback
D) purpose

In medieval Europe, ____ were the most polished public speakers and people would gather to listen to them.A) clergy
B) philosophers
C) doctors
D) politicians

When someone delivers a speech that has already been made famous by another person, it is known as the art of ________.A) elocution
B) oration
C) rhetoric
D) declamation

__________ is the expression of emotions through posture, gestures, facial expression and voice.A) Public speaking
B) Interpersonal speaking
C) Elocution
D) Declamation

Which of the following words best describes a speech that is designed to inform?A) reinforce                     
B) define
C) change
D) entertain

The purpose of an after-dinner speech that makes light of the evening's activities is to _________.A) illustrate
B) inform
C) entertain
D) persuade

Carolyn's specific purpose is "At the end of my speech, the audience will want to visit the counseling facilities on campus." The purpose of her speech is to _____.A) entertain
B) illustrate
C) inform
D) persuade

By sharing a story of your own experiences with the audience, you create supporting material that is _______.A) abstract
B) appealing to the senses
C) personal
D) concrete

Most public speaking teachers recommend that you prepare your introduction and conclusion ______.A) before developing the outline
B) after you have organized the body
C) before you generate any main points
D) prior to developing the body

According to the text, the best way to rehearse a speech is ________.A) to repeat it over and over until it is memorized
B) silently in your head
C) aloud, as if you were giving the actual speech
D) while seated in front of a mirror

Consistent survey results show that the most anxiety-producing experience people face is ______.A) fear of death
B) a doctor/dental visit
C) public speaking
D) getting married

Whenever she feels nervous, Jane's Maria's hands begin to shake and her knees quiver. These symptoms are the result of _______.A) her brain trying to help her alleviate stress
B) her genetic tendencies toward stress
C) her natural reaction to being prepared for a task
D) outside forces over which she has no control

A characteristic or general tendency that a person has is known as a(n) _________.A) elocution
B) state
C) declamation
D) trait

Evidence shows people feel most nervous about giving a speech __________.A) while they are giving the speech
B) right before they give the speech
C) when they are told they have to give a speech
D) as they prepare the speech

Which communication apprehension style represents people who have a generally positive approach to communicating in public?A) inflexible
B) insensitive
C) average
D) confrontational

Joe has given so many presentations to the salesforce that he is not even aware if he feels nervous or not. Which style of communication apprehension does he portray?A) insensitive
B) confrontational
C) average
D) inflexible

Whenever she has to give a speech, Natalie's heart races as she starts the speech but soon settles down as she continues. This demonstrates the _____ style of communication apprehension.A) average
B) confrontational
C) inflexible
D) insensitive

Which of the following is NOT an appropriate suggestion to help build confidence in a speaker?A) memorize your presentation
B) know your audience
C) don't procrastinate
D) be prepared

Kylie has developed a comprehensive outline that includes transitional phrases, signposts, and summaries. What has she done to help build her confidence?A) procrastinated
B) selected an appropriate topic
C) studied her audience
D) organized her speech

How should a speaker handle the introduction in order to minimize nervousness?A) keep it to one sentence
B) memorize it word for word
C) know it very well without memorizing it
D) skip it altogether and get right to the main points

Which of these is the BEST suggestion for practicing a speech?A) talk to a mirror
B) say the speech silently to yourself
C) repeat the speech until it is memorized
D) practice aloud

It is very common for a nervous speaker to take breaths that are _________.A) slow and steady
B) short and shallow
C) deep and relaxing
D) slow and rhythmic

The text suggests several ways to channel nervous energy. Which of these is NOT one of those ways?A) cross and uncross your legs to enhance circulation
B) take a leisurely walk once you arrive at the speaking event
C) keep both feet on the floor and wiggle your toes
D) tense and relax muscles in your arms

A learning community or study group is a good way for a speaker to find _______.A) a trait
B) self-talk
C) secondary sources
D) positive support

An individual who has a lot of experience with public speaking is more likely to _________.A) fixate on his or her fear of speaking
B) feel less nervous
C) memorize his or her speech
D) feel more nervous

Three factors interact to create anxiety. Which of the following is NOT one of those factors?A) the speaker’s view of the speaking assignment
B) the speaker’s topic
C) the speaker’s perception of his or her speaking skill
D) the speaker’s self esteem

Sweaty palms, a quivering voice, and shaking knees can be looked at as positive responses when you realize that __________.A) it is your body’s way of helping you
B) they make you less nervous
C) they make you talk more quickly
D) audience members will feel sorry for you when you exhibit these traits

More and more researchers agree that communication apprehension may have a _______ basis.A) psychological
B) sociological
C) biological
D) psychodynamic

Anxiety that is triggered by the specific incidence of having to give a speech is called a _____.A) need
B) trait
C) belief
D) state

Which of the following statements is a good thing to keep in mind when trying to make your anxiety work for you? A) You can rename anxiety to tame it.
B) You are going to look as nervous as you feel.
C) It is easy to make your anxiety go away.
D) Your audience can usually detect how nervous you are.

Terri’s history teacher has assigned her a speech for next Tuesday. During which part of her speech will she feel the LEAST anxious?A) when she receives the assignment
B) as she begins her speech
C) while she prepares her speech
D) during the speech introduction

Tyler’s heart is always racing as he presents a speech and it tends to race throughout the entire presentation. He is experiencing the _____ style of communication apprehension.A) replaceable
B) confrontational
C) inflexible
D) insensitive

Josh has a generally positive approach to public speaking. This is an example of the _____ style of communication apprehension.A) confrontational
B) inflexible
C) replaceable
D) average

Which of the following is not a benefit of understanding your style of communication apprehension?

A) it might be a genetic trait, you can take steps to counteract the anxiety                                   
B) it will help your audience attend more to the message                         
C) know that you are not alone in your fear of speaking                                   
D) allows you to know when to implement measures to alleviate the fear                   

To help minimize apprehension, a speech topic should be ___________.A) something you are passionate about
B) unknown to you and requiring research
C) something the audience already knows a lot about
D) selected at random to keep it from being boring

According to communication researcher, Melanie Booth-Butterfield, a good way for a speaker to manage apprehension is to _________.A) know the introduction and conclusion of the speech
B) select an appropriate topic
C) rely on the rules and structures of the assignment
D) know the audience

Monica needs to practice her speech. Which of the following activities will best help her to do this?A) Sitting in front of a mirror to practice her speech
B) Rehearsing in the actual room she will be speaking in
C) Repeating her speech silently in her mind
D) Memorizing her speech word-for-word

Which of the following is NOT a tip for channeling your nervous energy as you wait to speak? A) Sit still and keep your legs crossed
B) Take a leisurely walk before your presentation
C) Keep your feet flat on the floor and wiggle your toes
D) Tense and release muscles in your arms and legs as you are seated

Before she went on stage to speak, Jessica told herself “I can do this. I know the material. I am well prepared.” What confidence building technique is she using?A) Positive visualization
B) Positive self-talk
C) Negative thought
D) Managing your ego

Jennifer is very anxious about her presentation. Which of the following should she do to alleviate her fear?A) take shallow breaths
B) focus on her fear
C) avoid practicing
D) focus on the message

The main benefit of learning positive approaches to help with the fear of public speaking is that ________.A) you can learn how to make your nervousness work for you
B) you are allowed to procrastinate to achieve your goal
C) any physiological basis for fear are eliminated
D) it will completely eliminate your anxiety

When your brain switches to the fight-or-flight mode as a result of anxiety, you are likely to notice that you are ______.A) breathing more rapidly
B) calm and collected
C) not at all nervous
D) less anxious

Caroline pushes her hair behind her ears throughout her entire presentation, which is something she used to do in preschool when singing with a group. Her habit is an example of a _____.A) state
B) belief
C) trait
D) pattern

When she got out of bed on the morning of her presentation, Bryssa Kelly felt sick to her stomach and was so anxious she could hardly get ready for work. Her feelings are an example of a(n) _______.A) trait
B) opinion
C) belief
D) state

Jack felt like he was shaking from head to toe the entire time he was talking to the class. Yet his classmates said he didn't appear nervous at all. Which aspect of understanding anxiety did Jack learn?A) You can make your anxiety go away.
B) You are going to feel more nervous than you look.
C) You can rename your anxiety to tame it.
D) Your classmates will tell you what you want to hear.

According to research, which of the following people should be feeling the MOST nervous about their speech they have to give?A) Genevieve's teacher just told her she will be speaking to the class next Friday.
B) Trevor has just finished his presentation to the management committee.
C) Carli is at the library with ten books in front of her trying to develop her speech.
D) Michael is walking up to the podium to give his presentation.

For FatimaMegan, public speaking generates a high level of anxiety, which motivates her to spend a lot of time preparing her speech and do her best. What communication apprehension style does FatimaMegan exhibit?A) average
B) confrontational
C) insensitive
D) inflexible

A communication apprehension style that is _______ shows the highest heart rate when speaking in public.A) inflexible
B) average
C) confrontational
D) insensitive

Jenna knows that she feels the most nervous during the introduction of a speech, so she makes sure to breathe evenly and calmly to maintain her composure. This most likely shows that Jenna understands __________.A) that her anxiety is genetic
B) that she is not alone and others feel anxious too
C) how to procrastinate
D) her level of communication apprehension

More experienced speakers are likely to demonstrate the _________ style of communication apprehension.A) inflexible
B) insensitive
C) confrontational
D) average

The _____ style of communication apprehension is characterized by a generally positive approach to speaking in public.A) confrontational
B) average
C) inflexible
D) insensitive

Jake's father and grandfather both have large coin collections and Jake started collecting when he was five years old. For his speech class, he will be talking about starting a coin collection. What element of building confidence is he using?A) being organized
B) knowing your audience
C) knowing your conclusionbeing prepared
D) selecting an appropriate topic

By being very familiar with the conclusion of your speech, you will be able to ________.A) select an appropriate topic
B) skip all of the main points and move right to the end of the speech
C) have a way to make a graceful exit in case you lose your place
D) feel more anxious about the introduction

A speaker should use positive visualization techniques __________.A) once the speech is complete
B) while giving the speech
C) while practicing the speech
D) when he or she is a listener and not a speaker

One way for a listener to give support to a speaker is to __________.A) avoid eye contact
B) keep a blank look on his or her face
C) talk discuss the speech quietly with other audience members
D) maintain a sincere facial expressionnod in agreement

The beliefs, values, and moral principles which people use to determine what is right and wrong are known as ____.A) opinions
B) facts
C) schemas
D) ethics

Ethical public speaking is inherently centered on _________.A) your specific purpose
B) the needs of the audience
C) the need for transitions
D) your formal outline

How did author Susan Isaacs respond to the firing of talk-radio host Don Imus?A) She was critical of his ethics, but defended his right to free speech.
B) Isaacs said that he should realize that slanderous language is a violation of free speech.
C) She agreed with his firing.
D) She questioned many of his past allegations and agreed that his right to free speech should be taken away

The first organization formed to protect the people's right to free speech was the ___________.A) American Federation of Labor
B) Community Conservation Corps
C) American Civil Liberties Union
D) Federal Trade Commission

False speech that harms another person is the definition of _________.A) libel
B) defamation
C) plagiarism
D) slander

What did OprahWinfrey's attorneys use as their argument in her defense against four Texas cattlemen following her statement about "mad cow disease?"A) Her statement was a form of free speech.
B) Oprah's celebrity status affords her errors in judgment.
C) The general public agreed with Oprah's comments.
D) The cattlemen had no evidence Oprah had made any comments against them.

Hitler's speeches to the German people regarding genocide were _________, which made him an unethical speaker.A) socially responsible
B) psychologically coercive
C) persuasive
D) void of plagiarism

____________ is defined as the willingness of a speaker to listen to opposing views and learn about different values and beliefs.A) Assimilation
B) Plagiarism
C) Accommodation
D) Slander

When former President George W. Bush told the American public that Iraq was getting nuclear fuel from Africa-even though that claim had been discredited-he was violating which component of ethical speaking?A) honesty
B) tolerance
C) diversity
D) plagiarism

Nelson feels so pressured to produce an amazing speech that he has taken a speech word-for-word from a famous author to use as his own. This is an example of ________.A) assimilation
B) slander
C) plagiarism
D) accommodation

When you rely too heavily on the vocabulary found in a source or fail to give adequate information in a citation, it is an example of _________.A) pandering
B) plagiaphrasing
C) accommodation
D) libel

Based on studies by The Center for Academic Integrity, _____ of college students admit to having cheated at least once.A) 10%
B) 25%
C) 50%
D) 75%

As part of his speech on AIDS, Jonah told the audience that a person must be infected with the HIV virus in order to develop AIDS. How should Jonah credit the source of this information?A) He should list the source in his bibliography.
B) It is a widely-known fact and doesn't need to be credited to a source.
C) Jonah should make quote marks in the air with his fingers as he says the words.
D) He can simply make an oral citation within his speech.

Which of the following is NOT necessary when incorporating an oral citation into a speech?A) title of the resource
B) author of the source
C) publication city and state
D) the date of the source

A speaker's believability is known as his or her _______.A) character
B) conscious
C) consistency
D) credibility

An example of a basically universal ethical value would be the way ___________.A) management professionals work cohesively with employees
B) medical professionals follow similar practices
C) major world religions have similar moral codes
D) financial investors take money from shareholders

Which of the following is an exampleof someone practicing good ethics?

A) Richard decided to commitinsurance fraud.
B) Gabriella took a box of paper clips home with her from the office supplyroom
C) Salena comes to work when she is contagious just so she doesn't lose hervacation pay.
D) Andy won’t cheat on the test even though he knows he will fail.

Don Imus was released from his talk-radio duties after his unethical comments regarding _______.A) the Rutgers University women's basketball team
B) Oprah Winfrey
C) Berkeley college students
D) President Obama

The _____ Amendment to the U.S. Constitution allows for freedom of speech.A) Fifth
B) First
C) Thirteenth
D) Nineteenth

The ____ Act of 1798 enacted punishment for anyone who spoke out against the government.A) Patriot
B) Freedom of Information
C) Communications Decency
D) Sedition

After the Supreme Court narrowed the definition of slander, the only way a public official could recover damages from slander was if he or she proved _________.A) "innocent until guilty"
B) "absence of malice"
C) "actual malice"
D) "clear and present danger"

The Communications Decency Act of 1996 was designed to impose penalties for ___________.A) false advertising
B) the use of obscene materials on the Internet
C) celebrities who falsely represented a claim
D) college students protesting university laws

Civil rights groups viewed the Patriot Act as _____.A) an abuse of the rights of the American people
B) helpful to their cause
C) a way for people to be more involved in government
D) a much-needed boost for government

Maria is worried about telling her audience that she believes her thoughts on abortion are more correct than those of others. What is the ethical way for Maria to handle this?A) Maria should avoid telling the audience her views.
B) She needs to state her views in her speech.
C) Maria should notify the audience of her true belief in a follow-up letter after the speech.
D) She should invite another speaker to state her view.

Hillary has discovered that the environmental agency she is supporting uses animals for testing. How should she handle this information in her upcoming presentation?A) Hillary can avoid discussing the information since she was not aware of it until now.
B) She should make this the focus of her presentation.
C) She should disclose the information to the audience.
D) Hillary should change her topic.

When a speaker allows for accommodation of his or her audience, it communicates _____ to the audience.A) dishonesty
B) respect
C) indifference
D) motivation

When former President Bill Clinton declared, "I did not have sexual relations with that woman . . ," he was violating which aspect of being an ethical speaker?A) accommodation
B) tolerance
C) assimilation
D) honesty

Nicole found a quote of President Kennedy's speech so inspiring that she used the quote within her own speech. Unfortunately, she only changed a few key words of the quote and failed to acknowledge her source. This is an example of ________.A) plagiaphrasing
B) slander
C) accommodation
D) defamation

A bibliography is an example of a(n) __________.A) summary
B) accommodation
C) oral citation
D) written citation

The Greek rhetorician Aristotle used the term ____ to refer to a speaker's credibility.A) logos
B) ethos
C) pathos
D) eros

When Connie realized that the proposal she had been working on for six months was actually going to cause her company to lose money, she immediately told her boss. Connie's action shows her strong sense of _______.A) reputation
B) status
C) standing
D) ethics

The First Amendment provides for the right to ______.A) vote
B) free speech
C) bear arms
D) seek restitution

What role did Thomas Jefferson and James Madison play in the Sedition Act?A) They made sure it was ratified by Congress.
B) They asked that it only apply to the state of California.
C) They declared it unconstitutional.
D) They wrote it.

Speech that presented a "clear and present danger" to the nation was ruled unlawful by the U.S. Supreme court during ______.A) the September 11th terrorist attacks
B) the Vietnam War
C) the student riots in Berkeley, California
D) World War I

During the last half of the 20 th century, the U.S. Supreme Court has tried to _____ the right to free speech.A) limit
B) protect
C) expand
D) eliminate

During the last half of the 20 th century, the U.S. Supreme Court has tried to _____ the right to free speech.A) limit
B) protect
C) expand
D) eliminate

In his speech, a presidential candidate told the audience that his opponent had cheated her state out of a pension fund when he was governor. He was later criticized for making false accusations. The candidate is guilty of _________.A) accommodation
B) plagiarism
C) slander
D) libel

Who was responsible for the lawsuit filed against Oprah Winfrey following comments she made on her show regarding mad cow disease?A) the Beef Council
B) the Food and Drug Administration
C) four Texas cattlemen
D) the state of Texas

What was the outcome of the lawsuit against Oprah Winfrey following her comments about mad cow disease?A) Oprah was convicted of slander and negligence.
B) She successfully defended her right of free speech.
C) Oprah was declared guilty and forced to pay $4 million in fines.
D) The case is still pending.

The implementation of the Patriot Act_________.A) broadened investigative powers of government agencies
B) provided for the restriction of speech presenting a "clear and present danger"
C) defended of free speech on the Internet
D) defended of the burning of the U.S. flag as a "speech act"

White House correspondent Helen Thomas was dismissed from her duties following her response regarding ___________.A) mad cow disease
B) the Israeli occupation of Palestine
C) the Berkeley Free Speech Movement
D) President Obama's remarks to the nation on the BP oil spill

In the early 1950s, senator Joseph McCarthy failed to use sound evidence and reasoning when he claimed that__________.A) the U.S. flag should be allowed to be burned as an act of free speech
B) even college students have the right to political assembly
C) Oprah was declared guilty and forced to pay $4 million in fines.
D) Communists were infiltrating every avenue of American life

Morgan Spurlock received poor reviews for his speech regarding his Super Size Me movie at a Philadelphia high school. What did Spurlock fail to do?A) work from an organized outline
B) consider the audience
C) generate main points
D) summarize his specific purpose

After he realized that the majority of his audience was from India, Ken adjusted his speech on the cattle population to show respect for their sacred animal. This is an example of _________.A) slander
B) pandering to the audience
C) accommodation
D) assimilation

Molly was so intrigued by the vocabulary in the reference book that she incorporated the same vocabulary into her report and failed to credit her source. This is an example of _______.A) libel
B) plagiaphrasing
C) slander
D) oversight

All of the following items should be credited if used in a speech EXCEPT _________.A) widely known information
B) direct quotations
C) statistics
D) opinions of others

The first stage in the listening process is to ___ a sound.A) understand
B) attend to
C) respond to
D) select

When Farisi saw how sloppily the speaker was dressed, she immediately dismissed anything he was about to say. Her response is an example of ______.A) critical listening
B) plagiarism
C) prejudice
D) slander

While most people talk at a rate of about 125 words a minute, you have the ability to listen to up to ____ words a minute.A) 700
B) 1,000
C) 150
D) 400

Laura is worried that her philosophy class will have so many new concepts that she won't be able to understand it all. Her concern is an example of _____.A) an inference
B) receiver apprehension
C) speaker anxiety
D) prejudice

When listening, if you make an attempt to feel what the speaker is feeling, you are listening ______.A) for pleasure
B) to empathize
C) to evaluate
D) to sympathize

In his classic study, Ralph Nichols determined that a good listener is more likely to listen for _____.A) facts
B) examples
C) major ideas
D) statistics

A(n) ______-oriented listener is comfortable listening to others express feelings and emotions.A) time
B) content
C) action
D) people

While listening to the speaker's presentation, Jared listened for the main ideas and then tried to mentally summarize what the speaker was saying into a phrase that might fit on a bumper sticker. What technique did Jared use to help him be an active listener?A) resorting
B) repeating
C) rephrasing
D) recalculating

_______ is the mental process of making judgments about the conclusions that are presented in anything you see, hear, or read.A) Working memory
B) Receiver apprehension
C) Critical thinking
D) Making an inference

Mallory was using a(n) __________ when she decided to take the bus instead of the train because she heard that the train was always late.A) belief
B) fact
C) direct observation
D) inference

The process of drawing a conclusion from evidence within the logical framework of an argument is known as _______.A) inference
B) reasoning
C) opinion
D) logic

The words, images and nonverbal cues a speaker uses to relay a message are known as _______.A) nonverbal communication
B) phonemes
C) rhetoric
D) slander

There are two fundamental goals for a good speech-it should be effective and it should be _______.A) appropriately timed
B) responsible
C) achievable
D) ethical

The minister relies heavily on emotional testimony to urge his listeners to donate to his church and some of his congregation finds this unacceptable. The minister is using a type of ________.A) plagiarism
B) rhetorical strategy
C) critical listening
D) feedback

The word criticism comes from the Greek word meaning to _______.A) relate
B) propose
C) judge
D) identify

Research shows that most people can recall about ___ of a message they heard twenty-four hours earlier.A) 80%
B) 50%
C) 10%
D) 5%

In which stage of the listening process do you focus on a sound?A) understand
B) select
C) remember
D) attend

The working memory theory of listening says that we sometimes don't listen well because __________.A) we are distracted by psychological and physiological noise
B) we don't understand the subject matter and don't know how to process it
C) we are thinking about past incidences and future plans
D) our capacity for listening has been reached and it is harder to concentrate

During the Monday morning lecture, Linda was more concerned with what she was making for dinner than with what the professor had to say. Which barrier to effective listening is she dealing with?A) information overload
B) outside distractions
C) personal concerns
D) prejudice

According to your text, one expert estimates that up to ____ of the emotional content of a speech is delivered by nonverbal cues.A) 25%
B) 50%
C) 93%
D) 79%

A mindful listener is one who is ________.A) unaware of paying attention
B) multitasking while listening to someone speak
C) not on task
D) aware of whether or not he or she is listening

According to the textbook, a typical student spends at least ___ of his or her communication time listening.A) 11%
B) 17%
C) 16%
D) 55%

Which type of listening style is more likely to include skepticism about what is being said?A) time-oriented
B) action-oriented
C) people-oriented
D) content-oriented

When Trevor told his audience that water boils at 212 degrees Fahrenheit at sea level, he was using ___ to support his topic.A) an inference
B) an opinion
C) a fact
D) reasoning

____ is the formal system of rules applied to reach a rational conclusion.A) Slander
B) Rhetoric
C) Logic
D) Reasoning

The process of using a method or standards to evaluate the effectiveness and appropriateness of a message is known as ________.A) critical listening
B) rhetorical criticism
C) feedback
D) prejudice

For his presentation on the six mayoral candidates, Josh placed six American flags on the stage behind him. These flags act as ____ for his speech.A) feedback
B) statistics
C) symbols
D) inferences

Instead of telling Thomas that he should have spoken louder when explaining his handouts, Jennifer mentioned to him that his handouts were not helpful in making his point clear. Which aspect of feedback is missing?A) be constructive  C) be realistic
B) be sensitive        D) be specific

Your gestures were distracting and awkward. This feedback is not ______.A) sensitive  C) aware
B) realistic    D) critical

The most important critic of any speech is ______.A) your audience
B) yourself
C) your peers
D) the clock

Which of the following is considered to be one of the most important tools for effective delivery?

Sustained eye contact with your audience is one of the most important tools toward effective delivery.

What is the minimum number of times you should rehearse your presentation?

Assuming that you're delivering a standard business or sales presentation that runs anywhere from 20-45 minutes, you should strive to rehearse every slide from start to finish at least 10 times. Give yourself at least ten days ahead of time to devote one practice session a day.

Which type of delivery involves the speaker writing out the text of the speech and then reading it?

Manuscript delivery takes all of that research, organization, and outlining work and then uses it to WRITE OUT THE SPEECH so it looks just like paper. Then, the speaker reads the speech off of the paper.

Why is it important to stay within the time limit of the speech?

It's important to stay within your allotted time if you want to show respect for your audience and those who invited you to speak. Additionally, you'll lose the audience's attention if you go over time or cut it too close. If you're speaking for an hour, by minute 58, the audience is getting antsy for a wrap up.