Chapter 14 QUIZ1.Which situation would require that a support desk call be given the highest priority? Show
Get answer to your question and much more 2.What is considered ethical behavior by a technician when communicating with acustomer? Get answer to your question and much more 3.In which situation would it be appropriate for a technician to back up personal andconfidential data from a computer belonging to a customer? Get answer to your question and much more 4.What action should a technician avoid when dealing with a talkative customer? Get answer to your question and much more 5.What is the correct way to conduct a telephone call to troubleshoot a computerproblem? Get answer to your question and much more higher level of expertise.UnansweredQuestion 60 / 2 ptsOnce a technician understands a customer complaint, it is common to ask closed-endedquestions. Which question is a close-ended one?Correct AnswerIs this the first time the error occurred?What error messages were displayed when the error occurred?What happened before the error occurred?What happened after the error occurred? Refer to curriculum topic: 14.1.4During the troubleshooting, when the technician listens and understands the computer problemsfrom the customer, some more questions may need to be asked to gather further information.These follow up questions should be targeted and closed-ended questions based on theinformation that have been provided by the customer. The closed-ended questions should befocused on specific aspects and the customer should be able to answer such questions with asimple "yes" or "no" or with a factual response.
Feb 27, 2022 Last Updated: May 29, 2022 A technician working on a computer discovers what is suspected to be illegal activity. Which three pieces of information should be immediately documented? (Choose three.)
Explanation: The initial reason for accessing the computer, the suspected illegal matter or operations, and the location of the computer are immediately apparent to the technician and should be among the first details documented. Details of past computer users and the duration of the illegal activity are matters that the appropriate investigators will determine. The technical specifications of the computer may have little relevance to its illegal use. More Questions: IT Essentials v7.0 – A+ 220-1002 Certification Practice Exam Answers Please login or Register to submit your answer
What is considered ethical behavior by a technician when communicating with a customer?What is considered ethical behavior by a technician when communicating with a customer? A technician must only send unsolicited emails. What is considered good communication practice for a technician to use when a customer is explaining a computer problem? Ask occasional questions to clarify some points.
In which situation would it be appropriate for a technician to backup personal and confidential data from a computer belonging to a customer select one?In which situation would it be appropriate for a technician to back up personal and confidential data from a computer belonging to a customer? A technician working on a computer discovers what is suspected to be illegal activity.
What approach should a technician take when receiving a call from a stressed customer?What approach should a technician take when receiving a call from a stressed customer? Try to establish a rapport with the customer.
What is the first step technician should take when preparing to work on the inside of a computer?What is the first step a technician should take when preparing to work on the inside of a computer?. Remove the power supply.. Disconnect the computer from power.. Disconnect the computer from the network.. Remove external devices such as a mouse.. |
A technician working on a computer discovers what is suspected to be illegal activity
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